Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and manage customer requests in a dynamic environment.
- Company: Established IT Support Services Company with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Join a vibrant team and enhance your tech skills while making a real difference.
- Qualifications: 2+ years of support experience with strong technical skills in Microsoft technologies.
- Other info: Exciting role based in North London with potential for career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Focus IT have the pleasure of working with a well-established IT Support Services Company. They are currently seeking a 2nd/3rd Line Support Engineer to complement their existing team. They are seeking someone with all-round experience supporting end users in small and medium businesses, ideally at another Managed Services Provider.
The successful candidate will be confident and outgoing with an excellent telephone manner. You will have great communication skills both written and verbal, be self-motivated and have the ability to work without supervision. The role requires the ability to manage, juggle and complete technical operational requests in a timely manner. A strong level of technical support is required as this is a hands-on role with the requirement to provide both VIP telephone and potentially client-side support.
The ideal 2nd/3rd Line Engineer applicant will have at least 2 years support experience with the following skill sets:
- Microsoft Operating Systems, Desktop and Server (including Small Business Server)
- Active Directory
- Exchange
- SQL
- Hyper-V
- Office 365
- Excellent Microsoft Office application knowledge
Responsibilities and Attributes:
- Communication with clients and team to ensure that customer satisfaction levels are upheld.
- Responding to and managing customer requests for service into the Service Desk.
- Good all-round technical support and problem-solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers, Exchange and Active Directory).
- Proactively identifying opportunities where the Service Desk can “delight” the customer.
- Experience in installing, supporting and administering the following technologies:
- Windows Server
- Windows Desktop OS
- Virtualised systems, cloud systems
- Backup and disaster recovery systems
- Remote Monitoring and Maintenance (RMM) systems
- Service Desk Systems
- Mac OS X
This role is based in North London. Please send CVs to Amit Gohil or call him for more information.
2nd/ 3rd Line Support Engineer employer: Focus IT Recruitment
Contact Detail:
Focus IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/ 3rd Line Support Engineer
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those working at Managed Services Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft Operating Systems, Active Directory, or any of the other tech mentioned, make sure to highlight that in conversations. Be ready to discuss specific scenarios where you’ve solved problems.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or using online platforms. Being confident and clear can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a range of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 2nd/ 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Operating Systems, Active Directory, and other relevant tech skills. We want to see how your background fits the role, so don’t be shy about showcasing your 2+ years of support experience!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent written and verbal communication skills. We love candidates who can convey technical information clearly and confidently, so let that shine through in your application!
Be Proactive: In your application, mention any instances where you’ve gone above and beyond to delight customers. We’re looking for someone who can identify opportunities to improve service, so share those experiences that show your proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Operating Systems, Active Directory, and Exchange. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered.
✨Show Off Your Communication Skills
Since the role requires excellent communication, practice explaining complex technical issues in simple terms. You might even want to role-play with a friend to ensure you're confident and clear when discussing your past experiences.
✨Demonstrate Problem-Solving Prowess
Prepare to share specific examples of how you've tackled technical challenges in previous roles. Think about times when you went above and beyond to delight a customer or resolve an issue quickly—these stories will showcase your problem-solving skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to manage multiple requests and prioritise tasks. Practise how you would handle situations like a VIP client needing urgent support while juggling other requests, as this will highlight your organisational skills.