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- Tasks: Be the first point of contact for adult social care services and provide professional advice.
- Company: Join a supportive team at Focus Adult Social Work in Grimsby.
- Benefits: Intensive training, mentorship, and opportunities for career progression.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer care or health and social care background preferred; training provided.
- Other info: Dynamic role with a 4-week rolling rota and excellent support.
The predicted salary is between 36000 - 60000 £ per year.
Location: Heritage House, Fishermans Wharf, Grimsby, North East Lincolnshire, DN31 1SY
Contract: Permanent
Working Pattern: Full Time
Hours: 34 hours per week
Closing Date: 09/02/2026 at 23:59
Reference: FIASW/26/330007
We currently have a full time vacancy available for an Integrated Advice Officer to work within the adult social care function of the Single Point of Access. The Single Point of Access (SPA) is a team of staff from different professional backgrounds (including Nurses, Social Workers, Occupational Therapists, Mental Health Practitioners, Integrated Advice Officers and A3 Assessors). As an Integrated Advice Officer working within the SPA for adult health and social care, you will be part of a team that works a 4 week rolling rota covering 7 days a week, 365 days a year between the hours of 7am – 11pm.
You will primarily be the first point of contact for members of the public, other professionals and agencies wishing to access adult social care services. Your role will be to take referrals and provide professional advice and guidance around wellbeing and adult social care. You will make decisions about the most appropriate response required which will include diverting callers to other services or resolving the issue yourself. This role will also include the taking of adult safeguarding, occupational and physiotherapy referrals, and progressing these to the appropriate professional.
You will be provided with an intensive on-boarding period, which will initially include a mentor for day to day support and guidance. You will also have access to focus’s extensive training opportunities, which will enable you to understand, develop and adhere to relevant Adult Social Care legislation. If you are a highly motivated, people focused person that can remain calm under pressure then this could be the role for you. This is not a call centre job and we are confident that it will prove to be an excellent career choice for applicants. Ideally you will have a background in customer care or health and social care but, for the right person, training will be provided.
Please note that during your on-boarding period (approximately 6-8 weeks), you will be required to work during normal office hours which will be between the hours of 8.00 am and 6.00 pm, Monday to Friday, to provide you with full and detailed training. Upon completion of your on-boarding, you will commence your designated shifts.
Responsibilities- Act as the first point of contact for members of the public, other professionals and agencies seeking access to adult social care services.
- Take referrals and provide professional advice and guidance around wellbeing and adult social care.
- Decide on the most appropriate response, which may include diverting callers or resolving issues directly.
- Take and progress adult safeguarding, occupational and physiotherapy referrals to the appropriate professional.
- Participate in onboarding and training to understand relevant Adult Social Care legislation.
- Background in customer care or health and social care is preferred.
- Willingness to undertake training; training will be provided for the right candidate.
- Ability to remain calm under pressure; focused on helping people.
- This is not a call centre role; a career with progression within Adult Social Care.
You will have an intensive onboarding period with a mentor and access to focused training opportunities to understand and adhere to relevant legislation.
How to ApplyTo apply, please visit www.focusadultsocialwork.co.uk. Please apply online via the provided link. We do not accept CVs; fully completed application forms are required.
ContactsFor more information about this role please contact Gemma Keetley on 0300 330 2801, Rhianne Campbell 0300 330 2804 or Chelsea Higgins on 0300 330 2829. We regret we cannot accept a CV as an application.
CLOSING DATE: 9 February 2026 at 23:59
TESTING & INTERVIEW DATE: Monday 23 February 2026
Integrated Advice Officer in Grimsby employer: Focus Independent Adult Social Work C.I.C
Contact Detail:
Focus Independent Adult Social Work C.I.C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integrated Advice Officer in Grimsby
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of an Integrated Advice Officer. This way, when you get that interview, you can show off your knowledge and passion for helping people in adult social care.
✨Tip Number 2
Practice your communication skills! As the first point of contact, you'll need to be clear and calm under pressure. Try role-playing scenarios with friends or family to build your confidence in handling various situations.
✨Tip Number 3
Network like a pro! Connect with professionals in the health and social care sector on platforms like LinkedIn. You never know who might have insights or tips that could help you land the job!
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through the right channels. Plus, it shows you're serious about joining our team at Focus Adult Social Work.
We think you need these skills to ace Integrated Advice Officer in Grimsby
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences align with what we're looking for, so make sure you highlight those in your application!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to how you can contribute to our team.
Show Your Passion for People: Since this role is all about helping others, let your passion shine through! Share examples of how you've made a difference in customer care or health and social care settings. We love to see that commitment to making lives better.
Apply Through Our Website: Remember, we only accept fully completed application forms through our website. So, head over to www.focusadultsocialwork.co.uk and get your application in before the deadline. We can't wait to hear from you!
How to prepare for a job interview at Focus Independent Adult Social Work C.I.C
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of an Integrated Advice Officer. Familiarise yourself with adult social care services and the Single Point of Access model. This will help you articulate how your skills align with the role.
✨Showcase Your People Skills
Since this role involves being the first point of contact for the public and professionals, highlight your customer care experience. Prepare examples of how you've successfully handled difficult situations or provided support to others, demonstrating your ability to remain calm under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would respond to various situations, such as taking referrals or dealing with safeguarding issues. Practising these scenarios can help you feel more confident and ready to impress.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for progression within adult social care. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
