At a Glance
- Tasks: Welcome guests and ensure a seamless experience from check-in to check-out.
- Company: Join the vibrant team at Hampton by Hilton, part of Hilton Worldwide.
- Benefits: Competitive salary, training, 28 days holiday, and discounted hotel stays.
- Other info: Great opportunities for professional growth and ongoing incentives.
- Why this job: Perfect for those who love meeting new people in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
As part of the Hilton Worldwide brand, we want to be the first choice for guests and team members alike.
By joining the Hampton by Hilton, you will gain unparalleled access to an array of rich experiences, knowledge and opportunities that will prove valuable to your personal and professional growth.
The Hampton by Hilton London Excel hotel with 209 rooms is located close to Ex Cel London and London City Airport.
Role Responsibilities
As the Guest Service Assistant, you’ll be at the heart of our hotel, ensuring every guest receives a warm welcome and a seamless experience from check-in to check-out.
If you love meeting new people and thrive in a vibrant, fast-paced environment, this is the perfect opportunity for you!
Your responsibilities will include
- Managing guest queries and requests, ensuring seamless check-in and check-out.
- Resolving guest concerns and issues promptly, ensuring guest satisfaction.
- Assist with reservations, room allocations, and billing.
- Keeping the front desk organised, welcoming, and running smoothly.
- Coordinating with other hotel departments to ensure a smooth flow of information and guest services.
- Upholding hotel policies and procedures to maintain high standards of service.
- Key Requirements
To be successful in this role, you should possess
- Customer service experience, with a strong commitment to delivering exceptional service.
- Attention to detail and organisational skills.
- IT proficiency, previous knowledge of hotel management systems and standard office software would be desirable.
- Strong communication skills.
- Previous hospitality experience is a plus but not essential.
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Opportunities for professional growth and development
Guest Service Assistant employer: Focus Hotels Management
Focus Hotels Management offers a unique working environment in the hospitality sector, with opportunities for professional growth and development. Employees benefit from being part of a historic hotel that values guest experience and service excellence. The company fosters a supportive culture that encourages teamwork and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Focus Hotels Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Focus Hotels Management
Don't be shy about reaching out to Focus Hotels Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Focus Hotels Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Focus Hotels Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
