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- Tasks: Serve guests and ensure their wellbeing in a vibrant bar and restaurant setting.
- Company: New Bath Hotel & Spa, a historic hotel in the stunning Peak District.
- Benefits: Competitive salary, training, holiday accrual, and discounted stays for you and your loved ones.
- Why this job: Join a fun team and create memorable experiences for guests in a beautiful location.
- Qualifications: Friendly personality, commitment to customer service, and teamwork skills.
- Other info: Fast-paced environment with excellent support and growth opportunities.
The predicted salary is between 12 - 16 £ per hour.
New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido.
Role Responsibilities:
- You’ll be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant.
- You will complete all preparation and service of the Restaurant to the highest standards and in keeping with the specifications and systems set by the Restaurant Manager.
- You’ll ensure compliance with Health & Safety and Food Hygiene by following any systems shown to you.
- You’ll assist with running food and the preparation of sufficient mise en place.
- To be responsible for the service and wellbeing of our guests.
- To assist in the set up and closedown of the Restaurant.
- Ensure all orders are taken accurately and items are received in a timely manner.
- Support the team in ensuring the efficient and effective running of the service.
- Ensure that the preparation and presentation of each section is of a high standard.
- Serve guests to the highest standard whilst keeping their expectations at the forefront of your mind.
- Keep your mise en place levels up to the required level whilst rotating stock.
- Be mindful of waste, always seek help to utilise all stock and minimise waste.
- Report any faults or defects as you see them.
- Maintain a high standard of Restaurant and back of house cleanliness and hygiene practices.
- Ensure that you are correctly dressed in your uniform.
- Maintain a professional working relationship with all departments in the hotel.
Key Requirements:
- A warm and friendly personality.
- Commitment to delivering high levels of customer service.
- Good teamwork skills.
- Have a genuine interest in providing hospitality to our customers.
- To be able to work well under pressure.
Benefits:
- Competitive salary.
- Excellent on-going support, training and development.
- Accrued holidays.
- Stakeholder Pension entitlement.
- Discounted hotel room rates for you, your friends and family.
- On-going incentives and rewards.
Waiter/ Waitress employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress
✨Tip Number 1
Get to know the hotel! Familiarise yourself with New Bath Hotel & Spa's history and unique features, like the outdoor swimming pool. This knowledge will help you connect with guests and show your genuine interest in providing top-notch hospitality.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with taking orders and handling guest requests. The more you practice, the more confident you'll feel when it comes to serving guests at the restaurant.
✨Tip Number 3
Network with current employees! Reach out to people who work at New Bath Hotel & Spa on social media or in person. They can provide insider tips on what the team values and how to stand out during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Waiter/ Waitress
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through. We want to see who you are beyond your qualifications, so don’t be afraid to add a personal touch!
Tailor Your Application: Make sure to tailor your application to the role of Waiter/Waitress. Highlight your customer service skills and any relevant experience in hospitality. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Focus Hotels Management Limited
✨Know the Venue
Before your interview, take some time to research New Bath Hotel & Spa. Familiarise yourself with its history, services, and the unique features like the outdoor swimming pool. This will not only impress your interviewers but also help you understand the environment you'll be working in.
✨Showcase Your Customer Service Skills
As a waiter or waitress, customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. Think about times when you handled difficult situations or received positive feedback from customers. This will demonstrate your commitment to high levels of service.
✨Dress the Part
Make sure you arrive at the interview dressed appropriately. Even though it’s just an interview, looking smart and professional shows that you take the opportunity seriously. It also reflects the standards expected in the hospitality industry.
✨Ask Thoughtful Questions
Prepare a few questions to ask your interviewers about the role and the hotel. This could be about their approach to team dynamics or how they ensure guest satisfaction. Asking insightful questions shows your genuine interest in the position and helps you gauge if it's the right fit for you.