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- Tasks: Lead a vibrant team, ensuring top-notch service and a fun atmosphere for guests.
- Company: Join the dynamic Kaboodle @Holiday Inn Express Derry, a leading entertainment venue.
- Benefits: Competitive pay, flexible hours, staff discounts, and global hotel perks.
- Why this job: Be part of an energetic team where every day brings new challenges and excitement.
- Qualifications: Supervisory experience or strong team member ready for more responsibility.
- Other info: Great opportunities for career progression in a lively work environment.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for exceptional people to join our team and have a great opportunity for a Team Leader. As a Team Leader you will be expected to support the Assistant Manager with the day-to-day operation throughout the Kaboodle @Holiday Inn Express Derry, ensuring the highest level of service is offered to all guests. The role requires energy, enthusiasm, and a passion for creating a fun, welcoming environment and the ability to lead a team.
Responsibilities
- To supervise and assist in all operations from the activities, food service and bar operations.
- To supervise the activities of the Food and Beverage team members, ensuring they are aware of their responsibilities and performing duties to a high standard.
- To be familiar with the day to day business, so that you can prepare the team and be ready for action.
- To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality.
- To have a visible presence within the bar to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times.
- To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Training and motivating team members.
- Ensuring all cash, charge, float and till procedures are carried out correctly.
- Ensure the team are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards.
- Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.
- Support the Assistant Manager in encouraging and developing the food and beverage team.
What we are looking for
- Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility.
- Great communication skills so you can chat to our guests and of course the team.
- Availability to work evenings, weekends, and holidays.
- The ability to recognise what our customers want and need and be able to provide it.
- Good people skills – to work well in a team - we want work to be fun for all our employees.
- Have a genuine interest in providing hospitality to our customers.
- Confidence with systems and taking payments.
- To be able to work well under pressure at times and multitask in a fast-paced environment.
- Ensure prompt resolution of customer complaints.
What we offer
- Competitive pay with the opportunity for tips.
- Flexible working hours to suit your schedule.
- A fun, vibrant work environment in a leading entertainment venue.
- Opportunities for progression within the company.
- Staff discounts on food, drinks, and entertainment.
- Worldwide discount on IHG hotel rooms, for you, friends and family.
If you’re looking for a role where no two days are the same and you can be part of a team that loves what they do, apply now!
Team Leader/Duty Manager employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader/Duty Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in, making it easier for us to connect during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help us feel more confident and articulate when discussing your experience and how it relates to the Team Leader role.
✨Tip Number 3
Show off your personality! When we’re chatting, let your enthusiasm shine through. Share stories that highlight your leadership skills and how you’ve created a fun environment in past roles – it’s all about making a memorable impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the position and gives you another chance to reiterate why you’d be a great fit for the team.
We think you need these skills to ace Team Leader/Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about creating a fun and welcoming environment for guests.
Tailor Your Experience: Make sure to highlight any supervisory experience or relevant skills in your application. We’re looking for someone who can lead a team, so show us how your past roles have prepared you for this!
Be Personable: Use a friendly tone in your written application. Great communication skills are key for this role, so let your personality come through in your writing – we want to get to know the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Focus Hotels Management Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader at Kaboodle @Holiday Inn Express Derry. Familiarise yourself with the day-to-day operations, from supervising the Food and Beverage team to handling guest complaints. This knowledge will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your People Skills
As a Team Leader, great communication is key. Prepare examples of how you've successfully interacted with guests and motivated team members in the past. Think about times when you resolved conflicts or improved team dynamics, as these stories will highlight your ability to create a fun and welcoming environment.
✨Demonstrate Your Passion for Hospitality
During the interview, express your genuine interest in providing excellent customer service. Share your thoughts on what makes a great hospitality experience and how you can contribute to that at Kaboodle. This will show that you’re not just looking for a job, but that you truly care about the guest experience.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult guest or managing a busy shift. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This preparation will help you feel more confident during the interview.
