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- Tasks: Lead a dynamic team, ensuring top-notch service and a fun atmosphere for guests.
- Company: Join the vibrant Kaboodle @Holiday Inn Express Derry, a leading entertainment venue.
- Benefits: Enjoy flexible hours, competitive pay, tips, and discounts on food and IHG hotel rooms.
- Why this job: Be part of a lively team where every day brings new challenges and opportunities for growth.
- Qualifications: Supervisory experience preferred; strong communication and people skills are essential.
- Other info: Ideal for those who thrive in fast-paced environments and love hospitality.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for exceptional people to join our team and have a great opportunity for a Team leader.
As a Team Leader you will be expected to support managment with the day-to-day operation throughout the Kaboodle @Holiday Inn Express Derry, ensuring the highest level of service is offered to all guests. The role requires energy, enthusiasm, and a passion for creating a fun, welcoming environment and the ability to lead a team.
Key Responsibilities:
- To supervise and assist in all operations from the activities, food service and bar operations and work closely alongside managment.
- To supervise the activities of the Food and Beverage team members, ensuring they are aware of their responsibilities and performing duties to a high standard.
- To be familiar with the day to day business, so that you can prepare the team and be ready for action
- To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
- To have a visible presence within the bar to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
- To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
- Training and motivating team members.
- Ensuring all cash, charge, float and till procedures are carried out correctly.
- Ensure the team are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards.
- Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.
- Support the Assistant Manager in encouraging and developing the food and beverage team.
What we are looking for:
- Supervisory experience or be a strong Restaurant / Bar team member (preferred not a deal breaker ) looking to take on additional responsibility
- Great communication skills so you can chat to our guests and of course the team
- Availability to work evenings, weekends, and holidays.
- The ability to recognise what our customers want and need and be able to provide it.
- Good people skills – to work well in a team – we want work to be fun for all our employees
- Have a genuine interest in providing hospitality to our customers
- Confidence with systems and taking payments
- To be able to work well under pressure at times and multitask in a fast-paced environment
- Ensure prompt resolution of customer complaints
What we offer:
- Competitive pay with the opportunity for tips.
- Flexible working hours to suit your schedule.
- A fun, vibrant work environment in a leading entertainment venue.
- Opportunities for progression within the company.
- Staff discounts on food, drinks, and entertainment.
- Worldwide discount on IHG hotel rooms, for you, friends and family
If you’re looking for a role where no two days are the same and you can be part of a team that loves what they do, apply now!
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Locations
Team Leader employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the specific operations of Kaboodle @Holiday Inn Express Derry. Understanding their unique offerings and customer service style will help you demonstrate your enthusiasm and readiness to lead the team effectively.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you've motivated a team or resolved conflicts. This will highlight your ability to create a fun and welcoming environment, which is crucial for this role.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations. Since the role requires multitasking in a fast-paced environment, sharing specific examples of how you've successfully managed stress will set you apart.
✨Tip Number 4
Engage with the company’s social media or community events if possible. This shows your genuine interest in the hospitality industry and helps you connect with the team and culture at Kaboodle, making you a more appealing candidate.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience or strong team member skills. Emphasise any previous roles in hospitality, especially those involving customer service and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create a fun, welcoming environment. Mention specific examples of how you've successfully led a team or resolved customer complaints in the past.
Highlight Key Skills: In your application, focus on key skills such as communication, multitasking, and problem-solving. Provide examples of how you've demonstrated these skills in previous roles, particularly in fast-paced environments.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you want to work at Kaboodle @Holiday Inn Express Derry and how you can contribute to their vibrant work environment.
How to prepare for a job interview at Focus Hotels Management Limited
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Share specific examples from your past experiences where you successfully managed a team or resolved conflicts, showcasing your leadership style.
✨Emphasise Customer Service Experience
Highlight your experience in providing excellent customer service. Discuss how you've handled guest complaints or gone above and beyond to ensure customer satisfaction, as this role heavily relies on creating a welcoming environment.
✨Be Prepared for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Prepare for scenarios related to managing staff, dealing with difficult customers, or ensuring service standards are met.
✨Demonstrate Your Passion for Hospitality
Convey your enthusiasm for the hospitality industry during the interview. Talk about what excites you about working in a vibrant environment like Kaboodle @Holiday Inn Express Derry and how you can contribute to making it fun for both guests and staff.
