At a Glance
- Tasks: Clean and service guest rooms, ensuring everything is spotless and prepared for guests.
- Company: The Swan’s Nest Hotel is a historic 17th century building with 74 rooms.
- Benefits: Enjoy competitive salary, 28 days holiday, and discounted hotel room rates.
- Other info: Located just a 5-minute walk from the heart of Stratford-upon-Avon.
- Why this job: Join a team dedicated to creating memorable experiences for guests.
- Qualifications: Must be flexible, reliable, and have a passion for the profession.
The predicted salary is between 20000 - 25000 £ per year.
Who are we? The Swan’s Nest Hotel is a 17th century building offering 74 rooms, located a 5 minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities:
- Deliver a great guest experience by creating memorable experiences for our guests.
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing rubbish, etc.
- Handle and store chemicals in line with hotel regulations and company policies.
- Greet and acknowledge guests wherever possible to deliver a great customer experience.
- Notify your Supervisor when service is complete so rooms may be sold or occupied.
- Report any guest requests or room maintenance requirements immediately.
- Respond to guest complaints, special requests and take action to ensure guest satisfaction.
- Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
- Abide by the Health & Safety at Work Act 1974 and safe system of work appropriate to your role.
- Wear safety protection equipment as provided.
- Report, turn in, and/or log all lost and found items according to established procedures.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- May regularly assist with deep cleaning projects and may have turndown duties.
- Any other tasks as assigned by your Line Manager.
Key Requirements:
- Flexible and team-minded.
- Willingness to work in shifts and on the weekend.
- Reliability, endurance and high motivation.
- Independent, organized way of working.
- Passion for the profession.
- Accurate work with a view for details.
Benefits:
- Competitive salary.
- Excellent on-going support, training and development.
- 28 days holiday including Bank Holidays per annum.
- Stakeholder Pension entitlement.
- Discounted hotel room rates for you, your friends and family.
- On-going incentives and rewards.
- Meals on duty.
Room Attendant in Stratford-upon-Avon employer: Focus Hotels Management Limited
New Bath Hotel & Spa is an exceptional employer, offering a vibrant work culture in the picturesque setting of Matlock Bath. With a commitment to employee growth through ongoing training and development, staff enjoy competitive salaries, generous discounts on hotel stays, and a supportive team environment that values collaboration and excellence. Join us to be part of a historic establishment where your contributions help create memorable experiences for our guests.
Contact Details:
Focus Hotels Management Limited Recruitment Team
