At a Glance
- Tasks: Clean and service guest rooms, ensuring everything is spotless and prepared for guests.
- Company: The Swan’s Nest Hotel is a historic 17th century building with 74 rooms.
- Benefits: Enjoy competitive salary, 28 days holiday, and discounted hotel room rates.
- Other info: Located just a 5-minute walk from the heart of Stratford-upon-Avon.
- Why this job: Join a team dedicated to creating memorable experiences for guests.
- Qualifications: Must be flexible, reliable, and have a passion for the profession.
The predicted salary is between 20000 - 25000 £ per year.
Who are we? The Swan’s Nest Hotel is a 17th century building offering 74 rooms, located a 5 minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities:
- Deliver a great guest experience by creating memorable experiences for our guests.
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing rubbish, etc.
- Handle and store chemicals in line with hotel regulations and company policies.
- Greet and acknowledge guests wherever possible to deliver a great customer experience.
- Notify your Supervisor when service is complete so rooms may be sold or occupied.
- Report any guest requests or room maintenance requirements immediately.
- Respond to guest complaints, special requests and take action to ensure guest satisfaction.
- Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
- Abide by the Health & Safety at Work Act 1974 and safe system of work appropriate to your role.
- Wear safety protection equipment as provided.
- Report, turn in, and/or log all lost and found items according to established procedures.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- May regularly assist with deep cleaning projects and may have turndown duties.
- Any other tasks as assigned by your Line Manager.
Key Requirements:
- Flexible and team-minded.
- Willingness to work in shifts and on the weekend.
- Reliability, endurance and high motivation.
- Independent, organized way of working.
- Passion for the profession.
- Accurate work with a view for details.
Benefits:
- Competitive salary.
- Excellent on-going support, training and development.
- 28 days holiday including Bank Holidays per annum.
- Stakeholder Pension entitlement.
- Discounted hotel room rates for you, your friends and family.
- On-going incentives and rewards.
- Meals on duty.
Room Attendant in Stratford-upon-Avon employer: Focus Hotels Management Limited
New Bath Hotel & Spa is an exceptional employer, offering a vibrant work culture in the picturesque setting of Matlock Bath. With a commitment to employee growth through ongoing training and development, staff enjoy competitive salaries, generous discounts on hotel stays, and a supportive team environment that values collaboration and excellence. Join us to be part of a historic establishment where your contributions help create memorable experiences for our guests.
Contact Details:
Focus Hotels Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant in Stratford-upon-Avon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Focus Hotels Management Limited
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We think you need these skills to ace Room Attendant in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Focus Hotels Management Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Focus Hotels Management Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
