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- Tasks: Clean and service hotel rooms to ensure a fantastic guest experience.
- Company: Join the dynamic team at Delta Hotels by Marriott Cheshunt.
- Benefits: Competitive salary, 28 days holiday, and discounted hotel rates.
- Why this job: Be part of a team that creates memorable experiences for guests.
- Qualifications: Flexible, reliable, and passionate about hospitality.
- Other info: Great training and development opportunities in a supportive environment.
Overview
Join to apply for the Room Attendant role at Focus Hotels Management Limited. Delta Hotels by Marriott Cheshunt is committed to delivering exceptional experiences to guests through innovation and service, and is seeking a dedicated individual to assist in the hotel reopening.
Role Responsibilities
- Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing rubbish, and handling coffee/tea makers, cups, glasses, silverware, etc.
- Handle and store chemicals in line with hotel regulations and company policies.
- Greet and acknowledge guests to deliver a great customer experience.
- Notify your Supervisor when service is complete so rooms may be sold or occupied.
- Report any guest requests or room maintenance requirements immediately.
- Respond to guest complaints and requests to ensure guest satisfaction.
- Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
- Abide by Health & Safety at Work Act 1974 and wear provided safety equipment as required.
- Report, turn in, and log all lost and found items according to established procedures.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure quality and service.
- May regularly assist with deep cleaning projects and may have turndown duties.
- Other tasks as assigned by your Line Manager.
Key Requirements
- Flexible and team-minded
- Willingness to work in shifts and on weekends
- Reliability, endurance and high motivation
- Independent, organized way of working
- Passion for the profession
- Accurate work with a focus on detail
Benefits
- Competitive salary
- Excellent ongoing support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- Ongoing incentives and rewards
- Meals on duty
Seniority level: Entry level
Employment type: Part-time
Job function: Management and Manufacturing
Industries: Hospitality
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Room Attendant employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Delta Hotels by Marriott Cheshunt. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Room Attendant role and rehearse your answers. Focus on your attention to detail and how you handle guest requests or complaints. We want you to shine during the interview!
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look neat and professional. First impressions matter, and showing that you take pride in your appearance reflects your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for the hospitality industry. Mention any relevant experience or skills that highlight your dedication to providing exceptional service.
Be Detail-Oriented: Since the Room Attendant role requires a keen eye for detail, make sure your application reflects this. Double-check for typos and ensure your formatting is neat and professional.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight how your skills align with the responsibilities listed in the posting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Focus Hotels Management Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning, sanitising, and guest interaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
Since this role involves working closely with others, be prepared to discuss your teamwork skills. Share examples of how you've collaborated in previous jobs or projects. Highlighting your flexibility and willingness to support your colleagues will impress the interviewers.
✨Demonstrate Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, mention specific instances where your meticulous nature made a difference. Whether it’s ensuring cleanliness or managing supplies, showing that you take pride in your work will set you apart.
✨Prepare for Guest Interaction Scenarios
Expect questions about how you would handle guest complaints or requests. Think of examples from past experiences where you provided excellent customer service. Being able to demonstrate your problem-solving skills and commitment to guest satisfaction will resonate well with the interviewers.