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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a seamless experience.
- Company: Join the City Hotel Derry, a vibrant hub with stunning views and top-notch facilities.
- Benefits: Enjoy £12.94/hour, staff discounts, free meals, and access to the leisure centre.
- Other info: Flexible hours, training provided, and opportunities for personal development await you!
- Why this job: Be part of a passionate team in a friendly environment that values your personality.
- Qualifications: No experience needed; just bring your enthusiasm and strong guest relations skills.
Overview
New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel has historic roots dating back to 1745 and features the New Bath Hotel Lido, a mineral-rich outdoor pool established in 1934.
Responsibilities
- Guest Check-In and Check-Out: Greet guests, process check-ins and check-outs efficiently, and document guest information and payments accurately.
- Reservation Management: Handle guest inquiries and make room reservations by phone, email, or in person; update and maintain the reservation system with accuracy and timely communication.
- Front Desk Operations: Manage the front desk, answer calls, respond to guest inquiries, and provide information about hotel facilities, services, and local attractions.
- Guest Services and Assistance: Deliver exceptional customer service, address guest needs promptly, assist with luggage, arrange transportation, and provide directions or recommendations as needed.
- Billing and Payments: Process guest payments, handle cash transactions, and generate accurate bills and receipts in line with hotel policies.
- Communication and Coordination: Maintain effective communication with other departments to ensure smooth operations and guest satisfaction; relay messages and coordinate guest requests as required.
- Complaint Handling: Address guest complaints professionally and promptly, aiming to resolve issues and escalate unresolved matters when necessary.
- Safety and Security: Follow procedures to ensure guest and property safety and report any suspicious activities or incidents to relevant personnel.
- Administrative Tasks: Perform administrative duties, such as filing, record-keeping, and managing guest correspondence; maintain cleanliness and organization at the front desk.
- Knowledge of Hotel Services: Stay informed about the hotel’s services, amenities, and promotions to provide accurate information to guests.
- Multitasking and Time Management: Manage multiple tasks in a fast-paced environment, prioritize effectively, and use time efficiently.
- Technology Proficiency: Use hotel property management systems, reservation systems, and other software to manage guest information and generate reports.
Key Requirements
- Communication Skills
- Teamwork
- Professionalism
- Attention to detail
- Customer Service
- IT Proficiency
Benefits
- Competitive salary
- Excellent ongoing support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- Ongoing incentives and rewards
- Meals on duty
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Receptionist employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the City Hotel Derry and its offerings. Knowing the hotel’s facilities, services, and local attractions will help you engage with guests and answer their queries confidently.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling guest requests and enquiries, being articulate and friendly on calls can set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work in a team during the interview. The role requires collaboration with various departments, so emphasising your teamwork experience can demonstrate your fit for the position.
✨Tip Number 4
Be prepared to discuss how you would handle difficult situations or guest complaints. Having examples ready can illustrate your problem-solving skills and commitment to excellent customer service.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations and any previous roles in hospitality. Emphasise your organisational skills and ability to work in a team, as these are key for the receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples of how you've successfully handled guest requests or worked in a target-driven environment.
Highlight Relevant Skills: In your application, clearly outline your strong computer skills and any familiarity with hotel systems. This will demonstrate your readiness to adapt and learn quickly in the role.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Let them know why you want to work at City Hotel Derry and how you can contribute to their team culture and guest satisfaction.
How to prepare for a job interview at Focus Hotels Management Limited
✨Show Your Personality
The City Hotel Derry values personality over experience, so let your unique character shine through during the interview. Be friendly, approachable, and enthusiastic about hospitality to make a lasting impression.
✨Demonstrate Guest Relation Skills
Prepare examples of how you've successfully handled guest interactions in the past. Highlight your ability to build rapport and provide exceptional customer service, as this is crucial for a receptionist role.
✨Familiarise Yourself with Hotel Operations
Even if you haven't worked in a hotel before, showing that you understand basic hotel operations can set you apart. Research common front office tasks and be ready to discuss how you would handle check-ins, guest requests, and room assignments.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel and its culture. Inquire about team dynamics, training opportunities, and how they support staff development. This shows your genuine interest in the position and the company.