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- Tasks: Be the friendly face of our hotel, managing check-ins and guest requests.
- Company: Focus Hotels Management Limited offers a vibrant hospitality experience in Derry City.
- Benefits: Enjoy £12.94/hour, staff discounts, free meals, and access to our leisure centre.
- Why this job: Join a passionate team in a beautiful setting, perfect for personal growth and development.
- Qualifications: No experience needed; just bring your personality and a passion for hospitality!
- Other info: Flexible part-time hours with opportunities for career advancement.
Overview
Who are we?
Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference & banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson\’s on the River Restaurant, Coppin\’s Bar and secure car parking.
What is in it for you?
- Employee of the Month / Employee of the Year
- Staff Rates – Accommodation / Rooms Across Hilton Brand Hotels – Food & Beverage Discounts – Leisure Centre / Spa Discounts
- Staff Training
- Employee Assistance Programme
- Service Star Recognition
- AXA Insurance Discounts
- Company Group Pension
- Reward & Recognition incentives from Head of Department
- Free staff meals while on shift
- Use of hotels leisure centre
Role requirements
- Previous hotel systems exposure, however training will be provided
- Strong guest relation experience
- Have worked in a target and standards driven environment previously
- Have strong computer skills
- Excellent organisational skills
- The ability to plan, prioritise and build rapport with others
- Enjoys working as part of a team
- Ambitious and hard working
Responsibilities to include
- Efficient check in/out to all guests
- Switchboard operating
- Handling guest requests
- Conversion of enquiries through effective telephone and sales techniques and the tailoring of packages to guest needs in a professional and efficient manner
- Liaison with all departments to ensure a seamless guest experience including but not limited to front office, housekeeping and food and beverage
- Assign rooms according to hotels availability and guests requests
- Understand and enforce hotel and company credit policies
- Performing general office duties and administrative tasks
- Promote Up-Selling within the department
- Friendly, professional, customer-focused approach towards assisting guests throughout their journey providing a ‘wrap around’ customer care experience
What can you expect from us?
- A pleasant, welcoming working environment
- A small team where each member is valued, and their individual attributes developed and encouraged
- Training
- Staff discounts for overnight stays though the Aimbridge Group
- Opportunities for your personal development within the Hotel Group Brand Portfolio
A day in the life of…
As a hotel receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.
Based in the City Hotel Derry you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.
What do we need from you?
To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At The City Hotel Derry we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.
Interested?
Click apply and start your journey with City Hotel today. Your dream job awaits…
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Locations
Receptionist employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the City Hotel Derry's facilities, like the leisure centre and dining options, will help you engage with guests and answer their queries confidently.
✨Tip Number 2
Practice your customer service skills. Since this role is all about providing an exceptional guest experience, think of scenarios where you can demonstrate your ability to handle requests and resolve issues effectively.
✨Tip Number 3
Network with current or former employees. They can provide insights into the company culture and what it takes to succeed in the receptionist role, giving you a leg up during the interview process.
✨Tip Number 4
Show your enthusiasm for hospitality. During any interactions, whether in person or over the phone, let your passion for providing excellent service shine through; this is something the hiring team at City Hotel Derry will be looking for.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and guest relations. Emphasise any previous roles where you managed check-ins, handled guest requests, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for providing exceptional guest experiences. Mention specific skills that align with the job description, such as strong organisational skills and computer proficiency.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a receptionist role, such as communication, multitasking, and customer service. Provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential in a receptionist role.
How to prepare for a job interview at Focus Hotels Management Limited
✨Show Your Personality
Since the City Hotel Derry values personality over experience, make sure to let your unique character shine through during the interview. Be friendly, approachable, and enthusiastic about hospitality.
✨Demonstrate Guest Relations Skills
Prepare examples of how you've successfully handled guest interactions in the past. Highlight your ability to build rapport and provide exceptional service, as this is crucial for a receptionist role.
✨Familiarise Yourself with Hotel Operations
Even if you haven't worked in a hotel before, do some research on common hotel systems and operations. Understanding check-in/out processes and guest requests will show your commitment to the role.
✨Practice Up-Selling Techniques
Since the role involves promoting hotel services, think of ways you can effectively up-sell during your interview. Prepare to discuss how you would tailor packages to meet guest needs and enhance their experience.
