At a Glance
- Tasks: Provide excellent customer service and ensure a smooth night reception.
- Company: Mercure Holland House Hotel, reflecting Bristol's rich heritage.
- Benefits: Competitive salary, training, 28 days holiday, and hotel discounts.
- Other info: Opportunity for personal growth in a supportive atmosphere.
- Why this job: Join a friendly team and enjoy a unique working environment.
- Qualifications: Great communication skills and flexibility for night shifts.
The predicted salary is between 18900 - 23100 £ per year.
Who are we?
Mercure Holland House Hotel, with its 275 en-suite bedrooms, boasts a unique aesthetic that reflects Bristol's rich industrial and maritime heritage.
Its prime harborside location offers stunning views and easy access to the city's many attractions.
We are looking for a reliable, friendly and profesional Night Receptionist to join our team.
The succesful candidate will be responsible for providing exellent customer service and ensuring the smooth and secure running of the reeption are throughout the night.
Requirements Of The Role
- Ensure that all guests are safe and comfortable.
- Complete check-ins and check-outs durning the night
- Great communication skills
- Answer telephone calls, emails and guest enquries
- Flexibility– to enjoy working night shifts (weekends will be included)
- Good people skills – to work well in a team
- Ensure prompt resolution of customer complaints.
- Be used to working alone/ with limited small team alongside you.
- To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.
What do we offer?
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across the Focus portfolio
- Food and Beverage discounts at all our hotels
- #J-18808-Ljbffr
Night Receptionist employer: Focus Hotels Management Limited
New Bath Hotel & Spa is an exceptional employer, offering a vibrant work culture in the picturesque setting of Matlock Bath. With a commitment to employee growth through ongoing training and development, staff enjoy competitive salaries, generous discounts on hotel stays, and a supportive team environment that values collaboration and excellence. Join us to be part of a historic establishment where your contributions help create memorable experiences for our guests.
Contact Details:
Focus Hotels Management Limited Recruitment Team
