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For Companies At a Glance
- Tasks: Ensure guest safety, conduct security checks, and prepare breakfast.
- Company: Join the vibrant City Hotel Derry, located near stunning views and local attractions.
- Benefits: Enjoy ÂŁ12.94/hour, staff discounts, free meals, and access to leisure facilities.
- Why this job: Be part of a passionate team in a supportive environment that values personality over experience.
- Qualifications: Must be 18+, with a passion for hospitality and good IT skills.
- Other info: Flexible part-time hours with opportunities for growth and development.
Who Are We
New Bath Hotel & Spa is a beautiful 54‑bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area\’s rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral‑rich spring water from the nearby mountainside, ensuring a natural and chemical‑free swimming experience.
Role Responsibilities
You’ll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight. You will have a forward‑thinking approach and be a team player, going the extra mile to ensure the hotel is perfectly presented ready for our guests in the morning.
- To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
- Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
- Carry out timely and efficient morning call service as required.
- Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
- Service of drinks and light refreshments during the night according to guest requests.
- To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
- To be able to check in/check out guests using the PMS system.
- To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
- Preparation of conference/board rooms as per function sheets and company brand standards.
- Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
- Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
- To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable).
- Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager.
Key Requirements
- To have worked in a hotel or accommodation services business.
- To be able to work in a fast‑paced environment and to enjoy it.
- To be able to work independently, being self‑motivated to complete the tasks.
- Flexibility – to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
Benefits
- Competitive salary
- Excellent on‑going support, training and development
- Paid holidays
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On‑going incentives and rewards
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Night Porter employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the City Hotel Derry and its offerings. Knowing the hotel’s facilities, such as the leisure centre and dining options, will help you engage with guests and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Night Porter, you'll be dealing with guests directly, so showcasing your ability to handle complaints and provide exceptional service can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the City Hotel Derry. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying or interviewing.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've demonstrated problem-solving skills or handled difficult situations. This will show that you have the personality and flair for hospitality that the hotel values.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Night Porter. Highlight your passion for guest experience and any relevant skills you possess that align with the role.
Tailor Your CV: Customise your CV to reflect your personality and hospitality skills. Emphasise any previous experience in customer service or similar roles, even if it's informal, to showcase your flair for hospitality.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the position. Mention specific reasons why you want to work at City Hotel Derry and how you can contribute to their team, focusing on your ability to resolve guest issues professionally.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Night Porter role.
How to prepare for a job interview at Focus Hotels Management Limited
✨Show Your Personality
As the City Hotel values personality over experience, make sure to let your true self shine during the interview. Share anecdotes that highlight your passion for hospitality and how you connect with guests.
✨Demonstrate Problem-Solving Skills
Since you'll be dealing with guest complaints and issues, prepare examples of how you've successfully resolved problems in the past. This will show your ability to handle challenging situations with professionalism.
✨Highlight Your IT Skills
Good IT skills are essential for this role. Be ready to discuss any relevant experience you have with technology, whether it's managing bookings or using hotel management software.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties of a Night Porter, such as security checks and preparing breakfast. Showing that you understand these responsibilities will demonstrate your commitment to the role.
