At a Glance
- Tasks: Ensure guest safety, conduct checks, prepare breakfast, and resolve guest issues.
- Company: Focus Hotels Management Limited offers a stunning hotel experience in Derry City.
- Benefits: Earn £12.94/hour, enjoy staff discounts, free meals, and use of leisure facilities.
- Other info: Flexible part-time hours with shifts from 11 PM to 7:30 AM, including weekends.
- Why this job: Join a passionate team in a vibrant setting with opportunities for growth and training.
- Qualifications: Must be over 18, have good IT skills, and a passion for hospitality.
Who are we
The Holiday Inn Express, Derry, nestled in the heart of Northern Ireland, a short stroll from the historic 17th Century Walled city is a bustling hub of hospitality. Boasting 183 modern accommodations, our hotel is situated amidst the vibrant cultural tapestry and breath taking landscapes of Derry. As part of the esteemed Holiday Inn brand, we are dedicated to providing exceptional service and unforgettable experiences to our guests. Whether it's for business, leisure, or a special occasion, our hotel offers the perfect retreat in this picturesque city.
Role Responsibilities
You’ll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight. You will have a forward thinking approach and be a team player, going the extra mile to ensure the hotel is perfectly presented ready for our guests in the morning.
- To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
- Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
- Carry out timely and efficient morning call service as required.
- Order newspapers and deliver where necessary.
- Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
- Service of drinks and light refreshments during the night according to guest requests.
- To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
- To be able to check in/check out guests using the PMS system.
- To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
- Preparation of conference/board rooms as per function sheets and company brand standards.
- Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
- Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
- To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable)
- Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager
Key Requirements
- To have worked in a hotel or accommodation services business.
- To be able to work in a fast-paced environment and to enjoy it
- To be able to work independently, being self-motivated to complete the tasks.
- Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
#J-18808-Ljbffr
Locations
Night Porter in Derry, Londonderry employer: Focus Hotels Management Limited
New Bath Hotel & Spa is an exceptional employer, offering a vibrant work culture in the picturesque setting of Matlock Bath. With a commitment to employee growth through ongoing training and development, staff enjoy competitive salaries, generous discounts on hotel stays, and a supportive team environment that values collaboration and excellence. Join us to be part of a historic establishment where your contributions help create memorable experiences for our guests.
Contact Details:
Focus Hotels Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Derry, Londonderry
✨Tip Number 1
Familiarise yourself with the City Hotel Derry and its facilities. Knowing the layout, services, and unique features of the hotel will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills during any interactions. As a Night Porter, you'll be the first point of contact for guests at night, so showcasing your ability to handle inquiries and resolve issues will set you apart.
✨Tip Number 3
Prepare to discuss your availability and flexibility regarding shift patterns. Since the role includes late-night hours and weekends, showing that you're adaptable can make you a more attractive candidate.
✨Tip Number 4
Demonstrate your passion for hospitality by sharing relevant experiences, even if they are informal. Whether it's helping out at events or volunteering, showing your commitment to guest satisfaction can resonate well with the hiring team.
We think you need these skills to ace Night Porter in Derry, Londonderry
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Night Porter position. Tailor your application to highlight how your skills and personality align with their expectations.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and any hospitality-related qualifications. Emphasise your passion for guest experiences and any IT skills you possess.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at City Hotel Derry and how you can contribute to their team.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Focus Hotels Management Limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing exceptional guest experiences. Share any relevant stories or examples that highlight your passion for hospitality, as this is highly valued by the company.
✨Demonstrate Good IT Skills
Since good IT skills are a requirement for the Night Porter role, be prepared to discuss your experience with technology. Mention any specific software or systems you are familiar with that could be relevant to the job.
✨Highlight Your Problem-Solving Abilities
As a Night Porter, you'll need to resolve issues professionally. Think of examples where you've successfully handled difficult situations or provided solutions to problems, and be ready to share these during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the hotel. This shows your interest in the position and helps you understand more about the team and the work environment at City Hotel Derry.
