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For Companies At a Glance
- Tasks: Welcome guests, ensure hotel safety, and maintain cleanliness overnight.
- Company: Join Hilton, a leading global hospitality brand with rich experiences.
- Benefits: Enjoy flexible night shifts, team perks, and opportunities for growth.
- Why this job: Be part of a dynamic team, enhance guest experiences, and develop your skills.
- Qualifications: Previous hotel experience preferred; must thrive in fast-paced environments.
- Other info: Must be flexible to work nights and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Who are we
As part of the Hilton Worldwide brand we want to be the first choice for guests and team members alike. By joining the Hilton brand you will gain unparalleled access to an array of rich experiences, knowledge and opportunities that will prove valuable to your personal and professional growth. The DoubleTree by Hilton Bristol City Centre is one of the leading 4* city centre hotels 206 bedrooms and 12 conference rooms.
Role Responsibilities
You’ll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight. You will have a forward thinking approach and be a team player, going the extra mile to ensure the hotel is perfectly presented ready for our guests in the morning.
- To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
- Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
- Carry out timely and efficient morning call service as required.
- Order newspapers and deliver where necessary.
- Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
- Service of drinks and light refreshments during the night according to guest requests.
- To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
- To be able to check in/check out guests using the PMS system.
- To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
- Preparation of conference/board rooms as per function sheets and company brand standards.
- Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
- Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
- To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable)
Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager.
Key Requirements
- To have worked in a hotel or accommodation services business.
- To be able to work in a fast-paced environment and to enjoy it
- To be able to work independently, being self-motivated to complete the tasks.
- Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
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Night Porter employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Hilton brand and its values. Understanding what makes Hilton unique will help you align your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've gone above and beyond for guests, as this is crucial for a Night Porter position.
✨Tip Number 3
Demonstrate your ability to work independently and manage your time effectively. Prepare to discuss how you handle tasks during night shifts and ensure the hotel runs smoothly while guests are asleep.
✨Tip Number 4
Show your flexibility and willingness to adapt to different situations. Since the role requires working various nights and weekends, emphasising your availability and enthusiasm for night shifts can set you apart from other candidates.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and key requirements of the Night Porter position. Tailor your application to highlight relevant experience in hotel or accommodation services.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality, particularly any roles that involved customer service or security. Use bullet points for clarity and focus on achievements that demonstrate your ability to work independently and in a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Hilton brand. Mention specific examples of how you have gone the extra mile for guests in past positions and your ability to handle requests professionally and efficiently.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Porter role.
How to prepare for a job interview at Focus Hotels Management Limited
✨Show Your Hospitality Skills
As a Night Porter, you'll be the first point of contact for guests. Make sure to highlight any previous experience in hospitality or customer service during your interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction.
✨Demonstrate Your Problem-Solving Abilities
The role requires a proactive approach to handling guest requests and potential issues. Be prepared to discuss scenarios where you've successfully resolved problems or handled difficult situations, showcasing your ability to think on your feet.
✨Emphasise Your Attention to Detail
Since you'll be responsible for ensuring the hotel is safe and secure overnight, it's crucial to demonstrate your attention to detail. Discuss how you maintain high standards in cleanliness and safety, and provide examples of how you've ensured compliance with regulations in past roles.
✨Express Your Flexibility and Team Spirit
Working night shifts requires a unique mindset. Convey your willingness to adapt to different schedules and your ability to work independently while still being a team player. Share experiences that illustrate your flexibility and collaboration with colleagues.
