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- Tasks: Welcome guests, ensure safety, and prepare conference rooms during night shifts.
- Company: Leading hotel group in the beautiful Matlock Bath.
- Benefits: Competitive salary, training opportunities, and discounted hotel rates.
- Why this job: Join a vibrant team and enhance guest experiences while working nights.
- Qualifications: Previous hotel experience and strong customer service skills required.
- Other info: Perfect for night owls looking for a rewarding role in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
A leading hotel group in Matlock Bath is looking for a Night Auditor to provide exceptional customer service while ensuring safety and cleanliness in the hotel overnight.
Responsibilities include:
- Welcoming guests
- Managing safety protocols
- Preparing conference rooms
Candidates should have previous experience in hotels, enjoy night shifts, and possess strong customer service skills.
This role offers a competitive salary along with various benefits including training and discounted hotel rates.
Night Front Desk & Guest Experience Champion employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk & Guest Experience Champion
✨Tip Number 1
Make sure to showcase your customer service skills during interviews. We want to see how you handle guest interactions, especially in a night setting. Think of examples from your past experiences that highlight your ability to create a welcoming atmosphere.
✨Tip Number 2
Research the hotel group before your interview. Knowing their values and what they stand for can help you tailor your responses. We love candidates who show genuine interest in our brand and understand what makes us unique.
✨Tip Number 3
Don’t shy away from asking questions during your interview. It shows you're engaged and keen to learn more about the role. We appreciate candidates who are proactive and curious about how they can contribute to our team.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We often prioritise applications that come directly from our site, so make sure to get your application in there. Plus, it’s a great way to stay updated on any new opportunities!
We think you need these skills to ace Night Front Desk & Guest Experience Champion
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in hotels and any customer service roles you've had. We want to see how you can bring that exceptional service to our guests at night!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Night Front Desk & Guest Experience Champion role. It shows us you’re genuinely interested.
Be Clear About Your Availability: Since this is a night shift role, let us know your availability upfront. If you’re a night owl who thrives after dark, we want to hear about it in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus Hotels Management Limited
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel group. Familiarise yourself with their values, services, and any recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you provided exceptional customer service. Think about challenging situations you faced and how you resolved them. This will demonstrate your ability to handle guest interactions effectively.
✨Emphasise Your Night Shift Readiness
Since this role involves night shifts, be ready to discuss your comfort and adaptability to working during these hours. Share any past experiences that highlight your ability to stay alert and engaged while working at night.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, safety protocols, or training opportunities. This shows your genuine interest in the role and helps you assess if the hotel is the right fit for you.
