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- Tasks: Lead the night team, ensuring guest safety and exceptional service.
- Company: Join Mercure Holland House Hotel, a stunning venue reflecting Bristol's heritage.
- Benefits: Enjoy competitive pay, 28 days holiday, and discounts on hotel stays and dining.
- Why this job: Be part of a dynamic team in a vibrant environment with growth opportunities.
- Qualifications: 2 years' experience in a similar role and strong communication skills required.
- Other info: Flexibility for night shifts and weekends is essential.
The predicted salary is between 24000 - 36000 £ per year.
Who are we?
Mercure Holland House Hotel, with its 275 en-suite bedrooms, boasts a unique aesthetic that reflects Bristol\’s rich industrial and maritime heritage. Its prime harborside location offers stunning views and easy access to the city\’s many attractions.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for a Night Duty Manager.
As the Night Duty Manager you will be responsible for the hotel during the night shift as the on-duty manager; providing the nights team with the leadership that delivers exceptional customer service in a safe and secure hotel environment.
The ideal candidate would posses outstanding team management and communication skills. At least 2 years’ experience in a similar position is essential along with the ability to work alone as well as part of a team.
Key Responsibilities of the role:
- Ensure that all guests are safe and comfortable.
- Monitor CCTV systems and security alarms.
- Respond to security incidents and emergencies.
- To ensure Health and Safety, fire safety and security procedures are adhered to whilst providing excellent, customer service.
- Ensure all security tasks are completed thoroughly and diligently.
- Maintain accurate records of incidents and maintenance requests.
- Supervise and motivate the night shift team.
- Assign tasks and responsibilities.
- Address performance issues and provide feedback.
- Foster a positive and productive work environment.
Requirements of the role:
- Supervisory experience or be a strong front office or nights team member in a hotel.
- Great communication skills.
- Flexibility– to enjoy working night shifts (weekends will be included)
- Good people skills – to work well in a team
- Ensure prompt resolution of customer complaints.
- Be used to working alone/ with limited small team alongside you.
- To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.
What do we offer?
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across the Focus portfolio
- Food and Beverage discounts at all our hotels
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Night Duty Manager employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarise yourself with the hotel’s operations and policies, especially those related to night shifts. Understanding how the hotel functions during the night will help you demonstrate your readiness for the role.
✨Tip Number 2
Network with current or former employees of Mercure Holland House Hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed a team or resolved conflicts. Highlighting your leadership skills and experience in similar roles will make you stand out as a candidate.
✨Tip Number 4
Showcase your knowledge of health and safety regulations relevant to the hospitality industry. Being well-versed in these areas will demonstrate your commitment to maintaining a safe environment for guests and staff.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Night Duty Manager position. Understand the key responsibilities and requirements, such as team management and communication skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your supervisory experience or any relevant roles in hotel management. Mention specific examples of how you've successfully managed teams or handled customer complaints in previous positions.
Showcase Your Skills: Clearly outline your communication skills and ability to work both independently and as part of a team. Provide examples of how you have fostered a positive work environment or resolved conflicts in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the Night Duty Manager role but also highlights your understanding of the hotel's values and how you can contribute to maintaining a safe and secure environment for guests.
How to prepare for a job interview at Focus Hotels Management Limited
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll be leading the night team. Be prepared to discuss your previous experiences in managing teams, how you motivate staff, and any specific examples of how you've handled challenges in a supervisory role.
✨Demonstrate Your Problem-Solving Abilities
You’ll need to address customer complaints and security incidents effectively. Think of scenarios where you've successfully resolved issues, and be ready to explain your thought process and actions during those situations.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety regulations is crucial for this role. Brush up on relevant procedures and be ready to discuss how you would ensure compliance while maintaining excellent customer service.
✨Prepare Questions About the Hotel
Show your interest in the Mercure Holland House Hotel by preparing thoughtful questions. Inquire about their approach to guest safety, team dynamics during night shifts, or how they handle emergencies. This demonstrates your enthusiasm and commitment to the role.
