Food & Beverage Supervisor in Matlock

We are guided by our core values: People First, Integrity, Expertise, and Partnership. These values are reflected throughout this job description and are essential for success in this role.

As Food and Beverage Supervisor you will assist the Food & Beverage Manager/Restaurant Manager in the day‑to‑day running of the Food & Beverage operations. This includes ensuring the department consistently meets all standards and objectives. You will deputise for the Manager in their absence, prioritising our people by supporting the team in maintaining standards and working collaboratively to ensure all customers receive an excellent level of service. Your expertise will be crucial in upholding operational integrity and encouraging a strong partnership between the team, management, and our guests.

Key Accountabilities

• Ensure service standards are maintained within the team at all times, demonstrating our commitment to people first by creating a positive and exceptional guest experience.
• Empower team members to handle both positive and negative guest feedback, recording it correctly, reflecting our people first approach and commitment to responsiveness.
• Strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction, ensuring all guest expectations are exceeded.
• Ensure that Company and legal standards for cleanliness are maintained within the department, upholding integrity and expertise.
• Ensure that the team is dressed in the correct uniform, in line with Company Standards, and understands the importance of personal hygiene.
• Ensure that the team is punctual, polite, courteous, and helpful to guests and colleagues at all times, adopting a people first environment.
• Be fully conversant with the facilities, services, and promotions offered by the hotel and, whenever appropriate, offer this information to the guest, acting as an ambassador.
• Be involved in preparing, checking, and monitoring departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
• Support the control of costs through correct stock usage, storage, rotation, par stock levels, purchase order systems, and minimising wastage, as per Company standards.
• Ensure assistance in monthly stocktakes and action any discrepancies in line with Company standards, maintaining operational integrity.
• Ensure all employees are inducted and trained according to Company standards and that team members are led, motivated, developed, and receive regular Check‑Ins in order to achieve customer satisfaction and Company objectives – demonstrating a people first approach and developing expertise.
• Ensure that while you undertake your role, you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role, upholding integrity.
• Perform other duties as assigned and carry out Duty Management functions as required, acting with integrity and upholding the hotel’s standards.