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- Tasks: Manage reservations and maximise occupancy for our vibrant hotel near ExCel London.
- Company: Join the Hampton by Hilton, part of the renowned Hilton Worldwide brand.
- Benefits: Enjoy competitive salary, 28 days holiday, and discounted hotel rates for you and your loved ones.
- Why this job: Be a key player in a dynamic team, shaping guest experiences and driving revenue.
- Qualifications: Previous experience in reservations management or supervisory role is essential.
- Other info: Receive excellent training and development opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
As part of the Hilton Worldwide brand, we want to be the first choice for guests and team members alike. By joining the Hampton by Hilton, you will gain unparalleled access to an array of rich experiences, knowledge and opportunities that will prove valuable to your personal and professional growth. The Hampton by Hilton London Docklands hotel with 209 rooms is located close to ExCel London and London City Airport.
Role Responsibilities
- You will manage all aspects of the reservations department and strategically plan and manage individual and group reservations.
- Our hotel is located near a large exhibition centre and managing group business is a key part of the daily functions.
- Using historical and forecast information to maximise occupancy, revenue and yield in line with company procedure.
- Encouraging and developing the team to maximise revenue opportunities through training and coaching.
- Developing, with the Director of Commercial functions, a year planner, identifying and managing seasonal peaks and business trends.
- Maximising yield and achieving room's budget.
- Identifying market trends and coordinating sales activities accordingly, with the DOS, GM & Central Sales/Revenue.
- Taking an active role in annual business development of the Sales Action Plan.
- Ensuring a professional appearance and manner is shown to all visitors, resulting in positive PR both internally and externally of the Sales Team.
- Ensuring that all special rate plans (SRP's) are up to date and readily available.
- Ensuring that all events and group bookings have company terms and conditions and contracts.
- Maintaining a close relationship with the Accounts department to ensure accurate production of bills and payment schedules for all bookings.
- Ensuring that all distribution channels show rate parity and are managed to maximise all selling opportunities.
- Having a great understanding of OTA partners and extranet.
- Effectively communicating reservations terms and conditions to all clients.
- Financial awareness and understanding of how the role impacts the hotel P&L.
- Ensuring that the team performs all guest accounting functions according to the company and hotel's policies and procedures, ensuring all guest accounts are complete and accurate.
Key Requirements
- Previous experience as a Reservations Manager or minimum of 2 years as a Reservations Supervisor.
- Customer service experience.
- Attention to detail.
- IT proficiency.
Benefits
- Competitive salary.
- Excellent ongoing support, training and development.
- 28 days holiday inclusive of Bank Holidays per annum (pro rata).
- Stakeholder Pension entitlement.
- Discounted hotel room rates for you, your friends and family.
- Ongoing incentives and rewards.
- Meals on duty.
Reservations Manager in London employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Hilton or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show us that you understand what makes Hampton by Hilton special and how you can contribute to that vibe. Tailor your answers to reflect our commitment to guest satisfaction!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for a Reservations Manager role. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Reservations Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our mission at Hampton by Hilton and how you can contribute to creating memorable guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reservations Manager role. Highlight relevant experience, especially in managing reservations and customer service, so we can see why you're the perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to read and understand your qualifications and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our hotel.
How to prepare for a job interview at Focus Hotels Management Limited
✨Know Your Numbers
As a Reservations Manager, you'll need to demonstrate your understanding of occupancy rates and revenue management. Brush up on key metrics like RevPAR and ADR, and be ready to discuss how you've used data to drive results in previous roles.
✨Showcase Your Customer Service Skills
Customer service is crucial in this role. Prepare examples of how you've handled difficult situations or gone above and beyond for guests. Highlight your ability to maintain a professional appearance and manner, as this reflects well on the hotel.
✨Familiarise Yourself with the Hotel's Offerings
Research Hampton by Hilton and understand their unique selling points. Be prepared to discuss how you can leverage these offerings to maximise bookings and enhance guest experiences. This shows your genuine interest in the brand.
✨Prepare for Team Management Questions
You'll be leading a team, so expect questions about your leadership style and how you motivate others. Think of specific instances where you've trained or coached team members to improve performance and achieve revenue goals.
