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- Tasks: Join our team to maintain cleanliness and hygiene in a historic hotel.
- Company: The Swan's Nest Hotel is a charming 17th-century hotel in Stratford-upon-Avon.
- Benefits: Enjoy competitive pay, 28 days holiday, and discounted stays for friends and family.
- Why this job: Be part of a friendly team, enhance guest experiences, and develop your skills.
- Qualifications: No specific experience required, just a positive attitude and attention to detail.
- Other info: Training provided, with opportunities for growth in a fast-paced environment.
The predicted salary is between 20000 - 28000 £ per year.
The Swan’s Nest Hotel is a 17th century building offering 72 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities
- The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.
- To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
- You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
- Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
- You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
- You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
- Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
- Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
- To complete any other reasonable tasks as requested by your Line Manager.
Key Requirements
If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:
- Display excellent standards of cleanliness
- Be a team player, by supporting your colleagues
- Work well under pressure
- Be courteous and welcoming to all guests you meet
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty
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Housekeeping Room Attendant employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Room Attendant
✨Tip Number 1
Familiarise yourself with the specific standards of cleanliness and hygiene expected in hotels. Research common housekeeping practices and be ready to discuss how you can maintain these standards during your interview.
✨Tip Number 2
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. This will demonstrate your ability to support colleagues effectively, which is crucial for this position.
✨Tip Number 3
Prepare to discuss how you handle pressure and manage your time effectively. Housekeeping can be fast-paced, so having a few strategies ready to share will highlight your suitability for the role.
✨Tip Number 4
Research The Swan's Nest Hotel and its values. Understanding their commitment to guest satisfaction will help you align your responses during the interview, showing that you're genuinely interested in contributing to their team.
We think you need these skills to ace Housekeeping Room Attendant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housekeeping Room Attendant position at The Swan's Nest Hotel. Understand the key responsibilities and requirements to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housekeeping or similar roles. Mention specific tasks you have performed that align with the responsibilities listed in the job description, such as maintaining cleanliness and attention to detail.
Showcase Your Skills: Demonstrate your skills in teamwork, customer service, and problem-solving in your application. Provide examples of how you've worked well under pressure and contributed positively to a team environment.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the hotel. Mention why you are interested in working at The Swan's Nest Hotel specifically and how you can contribute to their standards of cleanliness and guest satisfaction.
How to prepare for a job interview at Focus Hotels Management Limited
✨Show Your Attention to Detail
As a Housekeeping Room Attendant, attention to detail is crucial. During the interview, be prepared to discuss specific examples of how you've maintained high standards of cleanliness in previous roles. Highlight any particular tasks where your meticulous nature made a difference.
✨Demonstrate Team Spirit
This role requires you to work well both independently and as part of a team. Share experiences where you've collaborated with colleagues to achieve a common goal. Emphasise your ability to support others and contribute positively to the team dynamic.
✨Emphasise Customer Service Skills
A positive approach to guests is essential. Be ready to talk about times when you've gone above and beyond to enhance customer satisfaction. Discuss how you anticipate guest needs and resolve any issues that arise, showcasing your commitment to excellent service.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety regulations is key in this role. Brush up on relevant legislation, such as the Health and Safety at Work Act 1974, and be prepared to discuss how you would apply these principles in your daily tasks to ensure a safe environment for both guests and staff.
