At a Glance
- Tasks: Ensure safety, assist guests, perform maintenance, and handle emergencies during night shifts.
- Company: Join the Mercure Oak Hotel, part of the global Accor Hotel Group.
- Benefits: Competitive salary, flexible hours, and a supportive team environment.
- Other info: Perfect for students seeking flexible work in a dynamic hospitality setting.
- Why this job: Be a vital part of our hotel team and make a difference every night.
- Qualifications: Customer service experience, attention to detail, and good communication skills.
The predicted salary is between 20000 - 30000 £ per year.
Mercure Oak Hotel is situated in the University town of Hatfield, conveniently located just minutes away from the M25 and the A1, making it ideal for travel to Luton, Stansted and Heathrow Airports and easily accessible to London. The hotel is part of the Accor Hotel Group, which has over 5400 hotels in 110 countries.
Role Responsibilities
- Security: Monitoring security cameras, patrolling the premises, and ensuring the safety and security of service users.
- Aiding service users: Assisting residents as needed, including handling inquiries or complaints, and addressing any issues that may arise during the night.
- Maintenance: Performing light maintenance tasks such as replacing light bulbs, fixing minor plumbing issues, or addressing any other maintenance issues that may arise during the night.
- Housekeeping: Performing basic housekeeping duties such as cleaning common areas, restocking supplies, and ensuring that the facility is clean and tidy.
- Emergency Response: Responding to emergencies such as medical emergencies, fire alarms, or other incidents, and taking appropriate action to ensure the safety of service users or residents and the property.
- Administrative Tasks: Completing any administrative tasks assigned by management, such as preparing reports, updating records, or running night audit.
- Maintaining communication with other staff members and management to report any incidents, issues, or concerns that arise during the night shift.
Overall, a night porter plays a crucial role in maintaining the smooth operation of the facility during night-time hours, ensuring the safety and well-being of service users or residents.
Key Requirements
- Customer service experience
- Attention to detail
- IT proficiency
- Communication skills
Salary: NMW
Job Type: Full-Time
Working Hours: Evening and night shifts 30-40 hours a week
Night Porter/Hotel Assistant in Hatfield employer: Focus Hotels Management Limited
Mercure Oak Hotel, part of the renowned Accor Hotel Group, offers a dynamic work environment in the vibrant university town of Hatfield. With a strong focus on employee development and a supportive culture, staff enjoy opportunities for growth within a global network of over 5400 hotels. The hotel's strategic location provides easy access to major transport links, making it an ideal workplace for those seeking a rewarding career in hospitality.
Contact Details:
Focus Hotels Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter/Hotel Assistant in Hatfield
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know of openings at places like Mercure Oak Hotel or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit the hotel in person, chat with the staff, and express your interest in working there. It shows initiative and can make you stand out.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and emergency response. We all know that being a night porter requires quick thinking, so be ready to showcase your problem-solving skills!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you’re serious about joining the team at Mercure Oak Hotel. Don’t miss out on this opportunity!
We think you need these skills to ace Night Porter/Hotel Assistant in Hatfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and maintenance. We want to see how your skills match the role of a Night Porter/Hotel Assistant!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about working at Mercure Oak Hotel and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to interact well with others. Use clear language and a positive tone throughout your written application.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at Focus Hotels Management Limited
✨Know Your Role
Make sure you understand the responsibilities of a Night Porter/Hotel Assistant. Familiarise yourself with tasks like monitoring security, handling inquiries, and performing light maintenance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customer service experience is key for this position, prepare examples from your past jobs where you successfully handled inquiries or resolved complaints. Highlighting your ability to communicate effectively will impress the interviewers.
✨Demonstrate Attention to Detail
During the interview, mention specific instances where your attention to detail made a difference. Whether it was ensuring cleanliness in a previous job or catching an error in a report, showing that you can spot the little things will resonate well with the hiring team.
✨Prepare for Emergency Scenarios
Be ready to discuss how you would respond to emergencies, such as medical situations or fire alarms. Think through your approach and be prepared to explain your thought process. This shows that you can handle high-pressure situations, which is crucial for a night porter.
