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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests feel welcome and cared for.
- Company: Join the newly opening Polo Club Hotel, a luxurious destination in Warwickshire.
- Benefits: Enjoy competitive pay, 28 days holiday, and discounted stays for friends and family.
- Why this job: Perfect for social butterflies who thrive in a vibrant, fast-paced environment.
- Qualifications: Customer service experience is key; hospitality background is a bonus but not required.
- Other info: Gain valuable training and development opportunities while working in a stunning setting.
The predicted salary is between 24000 - 36000 £ per year.
Who are we
Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.
Role Responsibilities
The Guest Service Assistant will be an integral part of the pre- and post-opening team and the day-to-day running and expansion thereafter. As the Guest Service Assistant, you’ll be at the heart of our hotel, ensuring every guest receives a warm welcome and a seamless experience from check-in to check-out. If you love meeting new people and thrive in a vibrant, fast-paced environment, this is the perfect opportunity for you!
Your responsibilities will include:
- Managing guest queries and requests, ensuring seamless check-in and check-out.
- Resolving guest concerns and issues promptly, ensuring guest satisfaction.
- Assist with reservations, room allocations, and billing.
- Keeping the front desk organised, welcoming, and running smoothly.
- Coordinating with other hotel departments to ensure a smooth flow of information and guest services.
- Upholding hotel policies and procedures to maintain high standards of service.
- Serve guests in our prestige cocktail bar.
- Restock liquor, mixers, garnishes, and glassware as needed.
- Process payments using a point-of-sale (POS) system.
- Suggest drink pairings or specialty cocktails to guests.
Key Requirements
To be successful in this role, you should possess:
- Customer service experience, with a strong commitment to delivering exceptional service.
- Attention to detail and organisational skills.
- IT proficiency, previous knowledge of hotel management systems and standard office software would be desirable.
- Strong communication skills.
- Previous hospitality experience is a plus but not essential.
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Opportunities for professional growth and development
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Guest Service Assistant employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the Polo Club Hotel and its unique offerings. Understanding the hotel's luxury services and equestrian excellence will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a hospitality context. Practising how to handle guest queries and complaints effectively can set you apart during interviews and show that you're ready for the fast-paced environment.
✨Tip Number 3
Network with professionals in the hospitality industry. Attend local events or join online forums to connect with others who work in similar roles. This can provide insights into the job and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your organisational skills and attention to detail. Think of examples from past experiences where you've successfully managed multiple tasks or resolved issues, as these are key qualities for a Guest Service Assistant.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any hospitality roles you've held. Emphasise skills like attention to detail, communication, and IT proficiency, as these are key for the Guest Service Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past roles where you successfully managed guest queries or resolved issues, demonstrating your suitability for the position.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to work in a fast-paced environment. Mention any experience with hotel management systems or point-of-sale systems, as this will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Guest Service Assistant.
How to prepare for a job interview at Focus Hotels Management Limited
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved guest issues or went above and beyond to ensure satisfaction.
✨Demonstrate Attention to Detail
This role requires strong organisational skills. During the interview, highlight instances where your attention to detail made a difference, whether in managing bookings or ensuring a smooth check-in process.
✨Familiarise Yourself with Hotel Operations
Understanding how hotel operations work can set you apart. Research common hotel management systems and be ready to discuss how you would handle various scenarios, such as coordinating with other departments or managing guest requests.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you love meeting new people and working in a fast-paced environment, as this aligns perfectly with the vibrant atmosphere of the Polo Club Hotel.
