General Team Member

The Team Member is responsible for ensuring the safety, security, and smooth operation of the facility. The role involves supporting service users (SU) or residents, maintaining the premises, responding to emergencies, and carrying out administrative, housekeeping, and meal service duties to provide a safe, clean, and comfortable environment.

Key Responsibilities

• Security and Safety
  • Monitor CCTV and security systems to maintain the safety and security of the premises.
  • Conduct regular patrols and inspections of the building and surrounding areas.
  • Ensure all access points, doors, and windows are secure.
  • Report and document any security concerns, incidents, accidents, or suspicious activities.
• Meal Service
  • Prepare and serve meals including breakfast, lunch, and dinner in accordance with service requirements.
  • Follow all food safety legislation, policies, and hygiene procedures.
  • Maintain cleanliness and presentation standards within dining and food preparation areas.
  • Ensure dining areas remain clean, tidy, and welcoming at all times.
• Service User / Resident Support
  • Provide assistance and support to service users or residents as required.
  • Respond promptly and professionally to enquiries, concerns, complaints, and requests.
  • Promote the wellbeing, dignity, independence, and comfort of residents throughout the shift.
• Maintenance Duties
  • Carry out minor maintenance tasks including replacing light bulbs and addressing basic maintenance issues where appropriate.
  • Identify, report, and elevate maintenance concerns promptly.
  • Ensure facilities remain safe, operational, and fit for purpose.
• Housekeeping
  • Maintain cleanliness of communal areas, bedrooms (where required), and shared spaces.
  • Replenish supplies and ensure stock levels are maintained.
  • Ensure the environment remains clean, tidy, safe, and presentable.
• Emergency Response
  • Respond effectively to emergencies including medical incidents, fire alarms, safeguarding concerns, and other urgent situations.
  • Follow emergency procedures, risk assessments, and health and safety policies.
  • Take appropriate action to protect service users, residents, staff, visitors, and property.
• Communication and Teamwork
  • Maintain clear and effective communication with colleagues and management.
  • Report incidents, maintenance issues, safeguarding concerns, and operational matters accurately.
  • Participate in effective shift handovers and maintain accurate records where required.

Person Specification

• Good communication and interpersonal skills.
• Ability to work independently and manage responsibilities during shifts.
• Knowledge and understanding of health and safety procedures.
• Ability to remain calm and respond effectively during emergencies.
• Basic maintenance, housekeeping, and cleaning skills.
• Good organisational, time management, and record‑keeping abilities.
• Flexible and reliable approach to work.

Desirable

• Previous experience within hospitality, hotel services, support work, care, or customer service environments.
• First Aid training or certification.
• Fire Safety Awareness training.
• Experience working with vulnerable adults or residents.
• Food Hygiene / Food Safety certification.

Working Hours

A flexible approach to working hours is required, primarily involving evenings, weekends, bank holidays, and public holidays, in line with service needs.