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- Tasks: Welcome guests, manage check-ins, and ensure outstanding service throughout their stay.
- Company: Join Albrighton Hall Hotel & Spa, a stunning 4* hotel in the Shropshire countryside.
- Benefits: Enjoy competitive pay, 28 days holiday, discounted stays, and full leisure club membership.
- Why this job: Be part of a supportive team, create memorable experiences, and develop your hospitality skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Training and development opportunities available to help you grow in your career.
The predicted salary is between 24000 - 36000 £ per year.
Who are we
Albrighton Hall Hotel & Spa, a member of Radisson Individuals is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar. A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland. Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to our success.
Role Responsibilities
You’ll provide guests and visitors with a warm welcome and great service. You will be the point of contact for our guests delivering outstanding service and creating wonderful memories. Responsible for delivering consistent high standards of service and ensuring guest satisfaction. You’ll need to be a team player, working efficiently with your colleagues to meet guest’s needs whilst meeting our organisational values.
- Provide all guests with a warm welcome at check in, issuing keys and explaining hotel facilities in a positive and engaging manner.
- Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
- Whenever possible, anticipate guest’s needs and be aware of all written and spoken requests, carrying out these requests in a courteous and helpful manner.
- To be fully conversant and able to operate the hotels front office systems.
- Be aware of the hotel availability and that every opportunity to maximise room sales is taken.
- Deal with cash and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- Answer calls and deal with enquiries efficiently and in line with company policy. Take messages and communicate effectively.
- Ensure the float handed over is checked and correct.
- Ensure all messages received for guests are passed on accurately and as quickly as possible whilst remaining compliant with GDPR procedures.
- Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- Ensure that all charges are correctly posted to the guests bills following the standard procedures and that all guest accounts are complete and accurate.
- Complete guest check outs efficiently and in line with company procedures. Always ensuring guest satisfaction before departure. Deal with any issues in a positive, appropriate and proactive manner.
Key Requirements
- Customer service experience
- Attention to detail
- IT proficiency
- Communication skills
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty
- Full leisure club membership
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Front Office Receptionist employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing details about Albrighton Hall Hotel & Spa, such as its facilities and special promotions, will show your enthusiasm and help you engage with the interviewers.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a receptionist. This will prepare you to demonstrate your ability to handle guest inquiries and complaints effectively during the interview.
✨Tip Number 3
Highlight your teamwork experience in previous roles. Since the job requires working closely with colleagues, sharing examples of how you've successfully collaborated in the past can make you stand out as a candidate.
✨Tip Number 4
Research the local area and be ready to discuss points of interest or events that guests might ask about. Showing that you have knowledge of the surroundings will demonstrate your commitment to providing excellent service.
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any previous roles in hospitality. Emphasise your attention to detail and communication skills, as these are key for a Front Office Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention specific examples of how you've created positive experiences for guests in the past, and express your enthusiasm for working at Albrighton Hall Hotel & Spa.
Highlight IT Proficiency: Since the role requires operating front office systems, mention any relevant IT skills or experience with hotel management software. This will demonstrate your ability to adapt quickly to their systems.
Show Knowledge of the Local Area: In your application, briefly mention your familiarity with the Shropshire area, including local attractions and events. This shows your readiness to assist guests with inquiries and enhances your appeal as a candidate.
How to prepare for a job interview at Focus Hotels Management Limited
✨Showcase Your Customer Service Skills
As a Front Office Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your commitment to guest satisfaction.
✨Know the Hotel Inside Out
Familiarise yourself with Albrighton Hall Hotel & Spa's facilities, services, and any current promotions. Being able to discuss these confidently during the interview shows your enthusiasm for the role and helps you stand out as a knowledgeable candidate.
✨Demonstrate Teamwork
The job requires working closely with colleagues to meet guests' needs. Be ready to share examples of how you've successfully collaborated in a team environment. Highlighting your ability to work well with others will align with the hotel's emphasis on teamwork.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a receptionist, such as handling a complaint or managing a busy check-in period. Practising your responses to these situations can help you feel more confident and prepared during the interview.
