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- Tasks: Lead a vibrant team, ensuring top-notch service and a fun atmosphere for guests.
- Company: Join the dynamic Kaboodle @Holiday Inn Express Derry team.
- Benefits: Competitive pay, flexible hours, staff discounts, and global hotel perks.
- Why this job: Be part of an exciting environment where every day brings new challenges.
- Qualifications: Supervisory experience or strong team member ready for more responsibility.
- Other info: Great opportunities for career progression in a lively entertainment venue.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for exceptional people to join our team and have a great opportunity for a Team Leader. As a Team Leader you will be expected to support the Assistant Manager with the day-to-day operation throughout the Kaboodle @Holiday Inn Express Derry, ensuring the highest level of service is offered to all guests. The role requires energy, enthusiasm, and a passion for creating a fun, welcoming environment and the ability to lead a team.
Responsibilities
- To supervise and assist in all operations from the activities, food service and bar operations.
- To supervise the activities of the Food and Beverage team members, ensuring they are aware of their responsibilities and performing duties to a high standard.
- To be familiar with the day to day business, so that you can prepare the team and be ready for action.
- To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality.
- To have a visible presence within the bar to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times.
- To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Training and motivating team members.
- Ensuring all cash, charge, float and till procedures are carried out correctly.
- Ensure the team are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards.
- Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.
- Support the Assistant Manager in encouraging and developing the food and beverage team.
What We Are Looking For
- Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility.
- Great communication skills so you can chat to our guests and of course the team.
- Availability to work evenings, weekends, and holidays.
- The ability to recognise what our customers want and need and be able to provide it.
- Good people skills – to work well in a team - we want work to be fun for all our employees.
- Have a genuine interest in providing hospitality to our customers.
- Confidence with systems and taking payments.
- To be able to work well under pressure at times and multitask in a fast-paced environment.
- Ensure prompt resolution of customer complaints.
What We Offer
- Competitive pay with the opportunity for tips.
- Flexible working hours to suit your schedule.
- A fun, vibrant work environment in a leading entertainment venue.
- Opportunities for progression within the company.
- Staff discounts on food, drinks, and entertainment.
- Worldwide discount on IHG hotel rooms, for you, friends and family.
If you’re looking for a role where no two days are the same and you can be part of a team that loves what they do, apply now!
Locations
Team Leader/Duty Manager in Derry, Londonderry employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader/Duty Manager in Derry, Londonderry
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and providing top-notch customer service, think of examples from your past experiences where you've excelled in these areas. Be ready to share those stories during your chat!
✨Tip Number 3
Show off your enthusiasm! When you walk into that interview, let your energy shine through. Smile, be friendly, and express your passion for hospitality. They want someone who can create a fun environment, so let them see that spark in you!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Team Leader/Duty Manager in Derry, Londonderry
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about creating a fun and welcoming environment for guests.
Tailor Your Experience: Make sure to highlight any supervisory experience or relevant roles you've had in the past. We love seeing how your background aligns with what we're looking for in a Team Leader!
Be Personable: Use a friendly tone in your application. Remember, great communication skills are key for this role, so let your personality come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Focus Hotels Management Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader at Kaboodle @Holiday Inn Express Derry. Familiarise yourself with the day-to-day operations, from supervising the Food and Beverage team to handling guest complaints. This knowledge will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your People Skills
As a Team Leader, great communication is key. Prepare examples of how you've successfully interacted with guests and motivated your team in previous roles. Highlight your ability to create a fun and welcoming environment, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints. Think of specific situations where you’ve resolved issues effectively and be ready to share these experiences. This will show your capability to handle pressure and multitask in a fast-paced environment.
✨Demonstrate Your Passion for Hospitality
Let your genuine interest in providing excellent service shine through during the interview. Share stories that reflect your passion for hospitality and how you’ve gone above and beyond for customers in the past. This will resonate well with the interviewers and show that you’re a great fit for their team.
