Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage bookings, respond to inquiries, and upsell services to maximise revenue.
- Company: Leading hotel management company in Northern Ireland with a vibrant team.
- Benefits: Competitive salary, training opportunities, and discounted hotel rates.
- Why this job: Join a dynamic team and enhance your customer service and sales skills.
- Qualifications: Excellent customer service skills and attention to detail.
The predicted salary is between 24000 - 36000 £ per year.
A prominent hotel management company in Northern Ireland is seeking a Reservations Agent to join their busy Reservations team. The successful candidate will demonstrate excellent customer service skills, proactive sales techniques, and a keen attention to detail.
Responsibilities include:
- Responding to inquiries
- Managing bookings
- Maximising revenue through upselling
This role offers opportunities for training and development, a competitive salary, and benefits such as discounted hotel rates.
Locations
Hospitality Reservations Specialist - Upsell & Service in Derry, Londonderry employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Reservations Specialist - Upsell & Service in Derry, Londonderry
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Reservations Agent. The more prepared you are, the more confident you'll feel during interviews.
✨Tip Number 3
Don’t just wait for job openings to pop up! Network with people in the industry, attend events, and connect on LinkedIn. You never know when an opportunity might arise!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Hospitality Reservations Specialist - Upsell & Service in Derry, Londonderry
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills.
Be Proactive About Sales: Since this role involves upselling, don’t shy away from mentioning any sales techniques you’ve used before. We love candidates who can think on their feet and suggest additional services or products that enhance the customer experience.
Attention to Detail is Key: Make sure your application is free of typos and errors. We appreciate candidates who pay attention to detail, so take the time to proofread your application and ensure it reflects your best work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Focus Hotels Management Limited
✨Know Your Stuff
Before the interview, make sure you research the hotel management company thoroughly. Understand their values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to satisfy a customer, as this is crucial for a Reservations Agent role.
✨Upselling Techniques Matter
Brush up on your upselling techniques. Be ready to discuss how you would approach upselling during the interview. You might even want to role-play a scenario where you successfully upsell a service or room upgrade.
✨Attention to Detail is Key
Since attention to detail is vital in this role, be prepared to discuss how you ensure accuracy in your work. You could mention specific tools or methods you use to keep track of bookings and manage inquiries effectively.