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- Tasks: Assist in managing the Housekeeping Department and maintain high cleanliness standards.
- Company: Mercure Holland House Hotel, a stunning harbourside location in Bristol.
- Benefits: Competitive salary, 28 days holiday, training support, and discounted hotel rates.
- Why this job: Join a vibrant team and enhance guest experiences in a beautiful setting.
- Qualifications: Attention to detail and strong communication skills required.
- Other info: Great opportunities for training and career development.
The predicted salary is between 24000 - 36000 £ per year.
Who are we? Mercure Holland House Hotel, with its 275 en‑suite bedrooms, boasts a unique aesthetic that reflects Bristol's rich industrial and maritime heritage. Its prime harbourside location offers stunning views and easy access to the city’s many attractions.
Role Responsibilities
- To assist in the efficient and effective running of the Housekeeping Department.
- To assist in ensuring that the hotel bedrooms and public areas are maintained to a high standard of cleanliness and in line with Company standards.
- To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
- Support the Head Housekeeper in supervising the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
- Be a brand expert, ensuring awareness of all room categories and amenities and passing this knowledge on to all members of the Housekeeping Team.
- Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
- Assist the Head Housekeeper with training requirements and provide coaching and constructive feedback to the team.
- Support the team with cleaning and servicing rooms as required.
- Maintain a positive approach to guests, anticipating their needs and reacting to enhance customer satisfaction.
- Ensure any guest property left behind is logged and stored in a secure location for lost property.
- Resolve any guest problems or complaints when possible and ensure management are kept informed.
- Maintain a professional working relationship with all departments in the hotel and work together as one team.
- Attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
- Abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
- Complete any other reasonable tasks as requested by your Line Manager.
Key Requirements
- Attention to detail
- Communication skills
Benefits
- Excellent on‑going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family.
- Competitive salary
Assistant Housekeeping Manager in Bristol employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housekeeping Manager in Bristol
✨Tip Number 1
Get to know the hotel! Familiarise yourself with Mercure Holland House Hotel's unique features and services. This way, when you chat with the hiring team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Be ready to showcase your teamwork skills. The role is all about collaboration, so think of examples where you've worked well with others in a busy environment. We want to see that positive attitude shine through!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle guest complaints or maintenance issues. Showing that you can think on your feet and maintain high standards will definitely impress us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Mercure Holland House Hotel.
We think you need these skills to ace Assistant Housekeeping Manager in Bristol
Some tips for your application 🫡
Show Your Passion for Cleanliness: When writing your application, let us know how much you value cleanliness and attention to detail. Share any relevant experiences that highlight your commitment to maintaining high standards in housekeeping.
Be a Team Player: We love team players! Make sure to mention any past experiences where you worked collaboratively with others. Highlight how you supported your team and contributed to a positive working environment.
Tailor Your Application: Take the time to tailor your application to our specific role. Use keywords from the job description to show that you understand what we’re looking for and how you fit into our vision at Mercure Holland House Hotel.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Focus Hotels Management Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research Mercure Holland House Hotel thoroughly. Familiarise yourself with its history, unique features, and the services it offers. This knowledge will not only impress your interviewers but also help you understand how you can contribute to maintaining the hotel's high standards.
✨Showcase Your Team Spirit
As an Assistant Housekeeping Manager, being a team player is crucial. Prepare examples from your past experiences where you successfully collaborated with others or resolved conflicts within a team. Highlighting your ability to work well with different departments will demonstrate that you can maintain professional relationships across the hotel.
✨Emphasise Attention to Detail
In housekeeping, attention to detail is key. Be ready to discuss specific instances where your keen eye for detail made a difference in your previous roles. Whether it’s spotting maintenance issues or ensuring cleanliness, showcasing this skill will align perfectly with the job requirements.
✨Prepare for Customer Interaction Scenarios
Since guest satisfaction is a priority, think of scenarios where you had to handle guest complaints or anticipate their needs. Practising these responses will help you convey your positive approach and problem-solving skills during the interview, making you stand out as a candidate who truly cares about customer service.
