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- Tasks: Welcome guests and provide personalised assistance for an exceptional experience.
- Company: Join the opening team of Belfast’s newest boutique hotel, The Bedford Hotel.
- Benefits: Competitive salary, training, career progression, and a supportive culture.
- Why this job: Be part of something special and innovate in a dynamic environment.
- Qualifications: Strong customer service skills and a passion for hospitality.
- Other info: Enjoy work-life balance initiatives and recognition for outstanding performance.
The predicted salary is between 30000 - 42000 £ per year.
This is your opportunity to play a pivotal role in one of Belfast’s most anticipated boutique hotel openings.
Opening early 2026, The Bedford Hotel Belfast will be a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining rooms, The Bedford Hotel Belfast will set new standards for hospitality in Northern Ireland.
Role Responsibilities
- Welcome guests warmly and provide a personalised, professional first impression.
- Assist guests with all enquiries including directions, transport, dining, entertainment, and local attractions.
- Ensure you have a sound knowledge of the local area regarding history, places of interest, special events, and where further information can be obtained.
- Respond promptly to guest requests, ensuring seamless service from arrival to departure.
- Coordinate luggage handling, transportation, and taxi services.
- Support front-of-house operations and ensure smooth daily running.
- Liaise with Front Office, Housekeeping, Reservations, and Food & Beverage departments to coordinate guest needs.
- Escort VIP guests to their rooms, providing a personalised introduction to hotel facilities.
- Manage and track guest parcels, mail, courier requests, and important package deliveries.
- Handle calls, emails, and internal communications professionally.
- Ensure all procedures and day-to-day performance comply with legislative and hotel guidelines.
- Follow all safety and emergency procedures, assist guests during evacuations or emergency events.
- Provide valet parking services as and when required.
- Maintain awareness of suspicious behaviour or unauthorised individuals in public spaces.
- Secure confidential guest information in line with GDPR and hotel policy.
- Complete any other reasonable tasks as delegated by your Line Manager.
Key Requirements
- Strong customer service experience within hospitality or a similar guest-facing role.
- Excellent communication skills and a friendly, professional manner.
- A genuine passion for delivering outstanding guest experiences.
- High attention to detail.
- The ability to multitask in a fast-paced environment.
- Good IT proficiency (PMS systems experience beneficial).
- A full and valid UK driving licence, for at least five years.
- Knowledge of the local area, attractions, and services (desirable).
- Previous concierge or front‑of‑house hotel experience.
What We Offer
- Competitive salary.
- Training and development programme.
- Clear career progression pathways and leadership opportunities.
- A supportive, employee‑centric culture.
- Recognition and rewards for outstanding performance.
- Work‑life balance initiatives.
Why Join Us
- Be part of something special: Join the opening team of Belfast’s newest boutique hotel.
- Innovate and inspire: Work in an environment that encourages new ideas and continuous improvement.
- Grow your career: Benefit from professional development opportunities designed to help you thrive.
Ready to Elevate Your Career? Apply now to join The Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.
Concierge in Belfast employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Belfast
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Bedford Hotel's offerings, local attractions, and the best dining spots. This way, when you chat with potential employers, you can show off your knowledge and passion for delivering exceptional guest experiences.
✨Tip Number 2
Network like a pro! Attend hospitality events or local meet-ups to connect with industry professionals. Building relationships can lead to job opportunities that aren’t even advertised yet, so don’t be shy about putting yourself out there.
✨Tip Number 3
Practice your communication skills! As a concierge, you'll need to engage with guests from all walks of life. Role-play different scenarios with friends or family to boost your confidence and ensure you can handle any situation with professionalism and care.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better. Plus, it’s the best way to stay updated on any new openings at The Bedford Hotel Belfast!
We think you need these skills to ace Concierge in Belfast
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for the Concierge role at The Bedford Hotel. Highlight your relevant experience and skills that match the job description, especially your customer service expertise.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Bedford Hotel Belfast.
How to prepare for a job interview at Focus Hotels Management Limited
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Bedford Hotel and its unique offerings. Familiarise yourself with the local area, attractions, and any upcoming events. This knowledge will not only impress your interviewers but also show your genuine interest in providing exceptional guest experiences.
✨Showcase Your Customer Service Skills
Prepare to share specific examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a guest or resolved a challenging issue. This will demonstrate your ability to handle the responsibilities of a Concierge effectively.
✨Practice Your Communication Style
As a Concierge, excellent communication is key. During the interview, practice speaking clearly and confidently. Use a friendly tone and maintain eye contact, as this will reflect your professional manner and help build rapport with guests.
✨Be Ready to Multitask
Expect questions about how you manage multiple tasks in a fast-paced environment. Prepare to discuss strategies you use to stay organised and prioritise guest needs. This will show that you can handle the dynamic nature of the role at The Bedford Hotel.
