At a Glance
- Tasks: Lead the strategy and development of our ServiceNow CMDB/CSDM module.
- Company: Join Focus Group, a rapidly growing tech services company.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Collaborate with a dynamic team and enjoy excellent career advancement opportunities.
- Why this job: Make a real impact on a critical platform while working with cutting-edge technology.
- Qualifications: 5+ years of ServiceNow experience and strong CMDB expertise required.
The predicted salary is between 42000 - 42000 £ per year.
We're looking for an experienced ServiceNow Application Lead to own the strategy, development, and governance of our CMDB and CSDM module. You'll be the go-to subject matter expert within our ServiceNow platform team — shaping how configuration data is structured, integrated, and used across the business. This is a hands-on technical leadership role where you'll work closely with business stakeholders, internal teams, and our external ServiceNow partner to drive platform maturity and deliver real business value.
What You'll Be Doing
- Owning the CMDB/CSDM roadmap and ensuring it aligns with business goals
- Designing and maintaining the CMDB schema, data model, and governance framework
- Leading release management, including upgrades, testing, and change coordination
- Configuring Discovery, Service Mapping, and Integration Hub to keep CMDB data accurate and reliable
- Collaborating with cross-functional teams to translate business requirements into platform solutions
- Driving adoption of out-of-box capabilities and minimising unnecessary customisation
- Supporting onboarding of new teams and acquisitions into the platform
What We're Looking For
- 5+ years of ServiceNow experience with deep CMDB expertise
- Strong understanding of CSDM principles and best practices
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist – Discovery
- Solid grasp of ITIL and configuration management frameworks
- A clear communicator who can bridge the gap between technical and business audiences
Nice to Have
- ServiceNow Certified Application Developer (CAD)
- Experience with ITOM, SAM, or HAM modules
- CSDM certification or formal training
Join a growing technology team at Focus Group, where you'll have real ownership of a critical platform capability. You'll work remotely with the flexibility to collaborate in person at our Shoreham by Sea HQ once a month.
Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organization ready to redefine what world-class technical support means in today's rapidly evolving technology landscape.
Remote Application Lead - ServiceNow CMDB/CSDM in York employer: Focus Group
At Focus Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Remote Application Lead, you'll enjoy the flexibility of remote work while having the opportunity to engage with a growing technology team and contribute to meaningful projects that drive real business value. With a commitment to employee growth and development, we provide ample opportunities for professional advancement in a rapidly expanding company that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Application Lead - ServiceNow CMDB/CSDM in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in CMDB and CSDM. This will not only demonstrate your capabilities but also give you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions related to ServiceNow and CMDB/CSDM, and practice your responses. We want you to feel confident and ready to showcase your knowledge and experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Focus Group.
We think you need these skills to ace Remote Application Lead - ServiceNow CMDB/CSDM in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your ServiceNow experience and CMDB expertise. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Lead role. Share your passion for ServiceNow and how you can drive platform maturity at Focus Group.
Showcase Your Communication Skills:Since this role involves bridging technical and business audiences, make sure your application reflects your clear communication style. We love candidates who can articulate complex ideas simply and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Focus Group
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around CMDB and CSDM. Be ready to discuss specific examples of how you've managed these modules in the past and how they align with business goals.
✨Showcase Your Leadership Skills
This role is all about technical leadership, so be prepared to talk about your experience leading teams and projects. Share stories that highlight your ability to drive platform maturity and collaborate with cross-functional teams.
✨Communicate Clearly
Since you'll need to bridge the gap between technical and business audiences, practice explaining complex concepts in simple terms. Think of examples where you've successfully communicated with non-technical stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think through potential challenges you might face in this role and how you'd address them, particularly around data accuracy and governance.
