At a Glance
- Tasks: Install and maintain IT solutions while troubleshooting various tech issues on-site.
- Company: Fast-growing tech services company supporting over 30,000 SMEs across the UK.
- Benefits: Up to £35,000 salary, company van, fuel card, overtime, and clear career progression.
- Other info: Opportunity for rapid career growth into leadership roles.
- Why this job: Enjoy variety in your work and solve different tech challenges every day.
- Qualifications: Experience in IT support, strong networking knowledge, and familiarity with Microsoft technologies.
The predicted salary is between 50310 - 61490 £ per year.
Focus Group is a technology services company backed by Hg Capital, supporting over 30,000 SME customers across the UK. Following our $1bn valuation in 2024, we're scaling fast and investing heavily in the people who keep our customers running.
We're looking for an IT Field Engineer to join our team in West Sussex. This is a role for someone with broad, hands-on technical knowledge across the full IT stack, who's just as comfortable configuring a firewall as they are troubleshooting a laptop or setting up Microsoft 365. You'll be out on the road visiting customer sites, so if you love variety and solving different problems every day, this is for you.
What you'll be doing:
- Installing, configuring and maintaining a wide range of IT solutions for customers ranging from small businesses to enterprise.
- Getting hands-on with networking equipment — firewalls, routers, switches and wireless technology — as a core part of your day-to-day work.
- Supporting Microsoft technologies including Windows Desktop, Windows Server and M365, plus cloud platforms like Azure, Intune and SharePoint.
- Carrying out field fault visits to resolve time-critical hardware and service issues.
- Playing a key role in multi-technology projects across multiple sites.
- Auditing and documenting client infrastructure.
- Working closely with project management, 3rd Line Engineers and the Service Desk.
What we're looking for:
- Solid experience in an IT support or delivery role, with genuinely broad technical knowledge.
- Good working knowledge of networking — firewalls, routers, switches and wireless — this is a key focus of the role.
- Experience with the Microsoft technology stack (Windows Desktop, Windows Server, M365).
- Some exposure to cloud technologies such as Azure, Intune or SharePoint.
- Strong troubleshooting skills and a genuine desire to keep growing your technical knowledge.
- A full valid UK driving licence, as this is a field-based role.
- Flexibility to adjust hours or stay over for larger project work when needed.
Nice to have:
- Experience in an IT Managed Service environment.
- Vendor or industry qualifications (Microsoft, Meraki, SonicWall, Aruba or Cisco).
- An active Microsoft certification.
What's in it for you:
Up to £35,000 salary, plus a company van, fuel card and overtime. You'll also have a clear path to progress — many of our engineers move on to become Team Leaders, Team Managers or Solutions Engineers.
Let's connect. Let's grow.
IT Field Engineer - West Sussex in Worthing employer: Focus Group
Focus Group is an exceptional employer that prioritises employee growth and development within the dynamic field of cyber security. With a remote-first work culture, employees enjoy flexibility while being part of a supportive team that values innovation and collaboration. The company offers competitive salaries and a commitment to investing in its workforce, making it an ideal place for professionals seeking meaningful and rewarding careers.
