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For Companies At a Glance
- Tasks: Join our team to install and maintain telecoms solutions, making tech work for customers.
- Company: Dynamic telecoms company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, hybrid work options, and opportunities for career growth.
- Why this job: Make a real impact by bridging technology and customer experience in a hands-on role.
- Qualifications: Experience in IT or telephony, strong communication skills, and a passion for problem-solving.
- Other info: Exciting career paths available, from Team Leader to Technical Consultant.
The predicted salary is between 28800 - 43200 £ per year.
Telecoms Installations & Maintenance Engineer
Glasgow or Edinburgh | Full-time | Hybrid
Competitive Salary Depending on Experience
About the role
We\’re looking for a hands-on Telecoms Installations & Maintenance Engineer to join our Operations team in Scotland. This is a role where you\’ll make a real impact—preconfiguring telephony solutions, deploying technology directly to customers, and ensuring they get the most from their new systems.
You\’ll split your time between technical preparation (building and configuring equipment to exact specifications) and customer-facing delivery (remote support and field installations). Whether you\’re setting up phone systems, configuring routers and switches, or training end users, you\’ll be the person who bridges the gap between complex technology and seamless customer experience.
What you\’ll be doing
Technical delivery
- Preconfigure telephony hardware and software using templated approaches and best practice standards
- Set up networking peripherals including routers, switches, and hosted management tools
- Conduct site surveys to ensure smooth implementation of new solutions
- Quality check all configurations before dispatch to guarantee everything works perfectly
Customer-facing work
- Install telephony solutions at customer sites, including any necessary data cabling or fibre work
- Provide remote installation support, guiding customers through connecting their solutions
- Deliver training to end users, ensuring they can use systems independently and effectively
- Manage your own workload to meet customer deadlines while maintaining service excellence
What we\’re looking for
Essential
- Experience working in IT or telephony sectors
- Practical knowledge of IT, telephony, and networking equipment
- Strong customer service skills with excellent communication abilities
- Self-motivated with the ability to manage multiple priorities independently
Nice to have
- Background in a Managed Service Provider (MSP) environment
- Industry certifications such as ITIL, CompTIA, or Microsoft qualifications
What makes you a great fit
You\’re process-driven and detail-oriented, but also flexible enough to solve problems on the fly. You genuinely enjoy helping customers and can explain technical concepts clearly to non-technical people. You\’re curious about new technologies and eager to expand your skills. Most importantly, you take pride in delivering solutions that work brilliantly from day one.
Where this role can take you
We believe in developing our people. Potential career paths include Team Leader, Technical Engineer, Solutions Engineer, or Technical Consultant—both field and remote-based opportunities available.
Ready to apply? We\’d love to hear from you.
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Telecoms Installations & Maintenance Engineer employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms Installations & Maintenance Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecoms industry. Attend local meetups or online webinars to meet potential employers and fellow engineers. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous installations and maintenance work. Include photos, customer testimonials, and any relevant certifications. This will help you stand out when chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to telephony and networking. Practice explaining complex concepts in simple terms, as you'll need to demonstrate your ability to communicate effectively with customers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to showcase your enthusiasm for the role.
We think you need these skills to ace Telecoms Installations & Maintenance Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your practical knowledge of IT, telephony, and networking equipment to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about telecoms and how your customer service skills can make a difference. Share specific examples of how you've helped customers in the past—it’ll help us see your potential!
Show Off Your Technical Skills: Don’t shy away from showcasing any relevant certifications or technical skills you have. If you’ve got experience with routers, switches, or telephony solutions, let us know! We love seeing candidates who are eager to learn and grow.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of telephony systems, networking equipment, and any relevant software. Be ready to discuss specific technologies you've worked with and how you've applied them in real-world scenarios.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your communication skills and how you've successfully helped customers in the past. Think about times when you turned a challenging situation into a positive experience.
✨Demonstrate Problem-Solving Abilities
Be prepared to talk about how you approach troubleshooting and problem-solving. You might even be asked to solve a hypothetical issue during the interview, so think through your process and be ready to explain it clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the technologies they use, or how they measure success in this role. This shows your genuine interest and helps you determine if it's the right fit for you.
