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- Tasks: Manage key client accounts and provide technical solutions to meet their needs.
- Company: Join Focus Group, a fast-growing tech company with a vibrant culture.
- Benefits: Competitive salary, industry-leading commission, and exclusive discounts.
- Why this job: Make a real impact by helping businesses thrive with technology.
- Qualifications: Technical background in IT or Telecom, strong communication skills.
- Other info: Inclusive environment with excellent career growth and learning opportunities.
The predicted salary is between 42000 - 58000 £ per year.
Base pay range
Direct message the job poster from Focus Group
Head of Talent Acquisition @ Focus Group (UK).
Job Title: Technical Account Manager
Reporting to: Head of IT Sales
Location: Any UK Office (Hybrid / Flexible Working)
Salary: up to £50k with OTE – £85k – £100k
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Telecommunications
About Us:
Established in 2003, Focus Group is proud to be one of the UK\’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1100 employees across 16 offices and have recently joined the ranks of Britain\’s private company ‘unicorns\’ after securing a new $1bn valuation.
Job Purpose:
The Technical Account Manager (TAM) works directly with our key clients as a key technical advisor and customer advocate, responsible for managing and growing assigned accounts. The TAM will work closely with the Business Development Managers, Pre-sales and Technical Consultants to propose and design solutions to meet customer requirements and meet their business requirements. The TAM\’s will ensure exceptional customer satisfaction through the customers lifecycle ensuring continued engagement with the customer to drive retention and re-sign.
Responsibilities
- Identify opportunities for upselling and cross-selling additional services and solutions to the customer.
- Work with pre-sales team to develop proposals and presentations to meet the customers\’ requirements. Create and confidently deliver technical presentations internally and externally.
- Attend meetings with customers to determine technical and business requirements and ensuring that all required information is collated prior to producing a solution.
- Provide technical solutions in a professional manner and to agreed timeframes, seeking guidance from the pre-sales and technical teams on best practice and suitability.
- Sell technical solutions to the customer with professionalism and enthusiasm.
- Provide accurate and timely management information, to include pipeline reports and KPI\’s.
- Structure and produce compelling sales proposals/commercial and high-level technical documentation outlining the cost savings and business benefits.
- Interface with the pre-sales, delivery & project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery.
- Conduct regular meetings with clients to review service performance and discuss upcoming needs.
- Develop and maintain strong relationships with assigned clients.
- Act as the primary commercial point of contact for clients, addressing their technical needs and concerns.
- Advise clients on best practices, IT strategies, and technology trends.
- Assist in the development of IT roadmaps and strategic plans aligned with clients\’ business goals.
- Ensure the continued quoting and renewal of customer re-occurring services including Support Contract Renewal.
Skills
- From a relevant technical background, ideally within an MSP environment such as pre-sales, project management or technical delivery.
- A solid technical understanding of core product sets including M365, Azure, AVD, Windows Server and associated storage/hardware solutions, Networking Solutions including HPE, Meraki and SonicWALL.
- Outstanding communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- A solid understanding of Cyber technologies such as Zero Trust, SASE, CASB, EDR/XDR, Managed SOC, vulnerability and pen testing, Cyber Essentials Plus and ISO27001.
- Experience in designing and delivering technical solutions in SME to Enterprise businesses.
- Full drivers licence and willingness to travel to client sites.
- Experience in producing high quality commercial proposals including design, solution overview and pricing.
- Ability to cope under pressure and prioritise work accordingly.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Proven track record in managing and growing client accounts.
- Strong organizational skills and attention to detail.
Desired Skills
- Worked in an IT or Telecom Managed Service environment previously.
- Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco).
- Have an active Microsoft certification (eg AZ305, MS100, MS101)
Key Benefits Include
- Industry leading commission structure.
- Excellent progression, learning and development potential.
- Regular socials in a welcoming, inclusive environment
- Lucrative bonus and incentive schemes.
- Pension & Benefits Platform with Exclusive Discounts
Our Values
- Respect – Treat colleagues and customers with respect
- Integrity – Uphold the highest standards of honesty and fairness
- Teamwork – Engage and collaborate with colleagues and partners
- Ambition – Determination to be the best that we can be
Don\’t let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We\’re a fast-paced and growing environment, and if you\’re excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don\’t tick every box.
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We\’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We\’re delighted to have been named one of the UK\’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.
Referrals increase your chances of interviewing at Focus Group by 2x
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Technical Account Manager employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Focus Group on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Technical Account Managers. Practice your answers, focusing on how your skills align with the job description. Confidence is key!
✨Tip Number 3
Showcase your technical know-how during interviews. Be ready to discuss specific technologies like M365 or Azure, and how you've used them in past roles. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind for the hiring team. Plus, it shows your enthusiasm!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your relevant experience in IT and telecommunications, and don’t forget to mention any specific technologies you’ve worked with that align with our needs.
Showcase Your Communication Skills: As a TAM, you'll need to convey complex technical concepts to non-technical stakeholders. Use your application to demonstrate your communication skills—consider including examples of how you've successfully explained technical solutions in the past.
Be Passionate and Authentic: We love candidates who show genuine enthusiasm for technology and helping clients succeed. Let your personality shine through in your application—share why you're excited about this opportunity and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid understanding of core products like M365, Azure, and networking solutions. Brush up on these technologies and be ready to discuss how they can benefit clients. Show that you can translate complex technical concepts into simple terms for non-technical stakeholders.
✨Prepare for Client Scenarios
Think about potential client scenarios you might face in the role. Prepare examples of how you've successfully managed accounts or solved technical issues in the past. This will help you showcase your problem-solving skills and customer-focused mindset during the interview.
✨Practice Your Presentation Skills
You'll likely need to deliver technical presentations, so practice is key! Create a mock presentation on a relevant topic and present it to a friend or family member. Focus on clarity and engagement, as you'll want to convey your ideas confidently and professionally.
✨Show Your Passion for Customer Success
Focus Group values a customer-centric approach, so be prepared to discuss how you've gone above and beyond for clients in previous roles. Share specific examples of how you've built strong relationships and driven customer satisfaction, as this will resonate well with the interviewers.
