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- Tasks: Provide technical support for Wildix and Puzzel systems, troubleshoot VoIP issues.
- Company: Dynamic tech firm with a supportive and growing team.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join a vibrant team and enhance your skills in contact centre technologies.
- Qualifications: Experience with contact centre technologies and strong analytical skills.
The predicted salary is between 30000 - 38000 £ per year.
A dynamic tech firm is seeking a Wildix Support Engineer to join their growing team in Manchester. This hybrid role involves providing technical support for Wildix and Puzzel systems while managing escalations and troubleshooting VoIP issues.
The ideal candidate has experience with contact centre technologies and possesses strong analytical and communication skills.
Offering a competitive salary of £30,000 - £38,000, this position provides an excellent opportunity for professional growth in a supportive environment.
Wildix & Puzzel Support Engineer – Hybrid, Manchester in Swinton employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wildix & Puzzel Support Engineer – Hybrid, Manchester in Swinton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. We should be ready to discuss VoIP issues and troubleshooting techniques, as well as our experience with contact centre technologies.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Use real-life examples of how we’ve tackled technical challenges in the past. This will demonstrate our analytical abilities and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the team.
We think you need these skills to ace Wildix & Puzzel Support Engineer – Hybrid, Manchester in Swinton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Wildix and Puzzel systems. We want to see how your skills match the role, so don’t be shy about showcasing your technical support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background in contact centre technologies makes you a perfect fit for our team.
Show Off Your Communication Skills: Since this role involves troubleshooting and managing escalations, we need to see your strong communication skills in action. Make sure your application reflects your ability to convey complex information clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Manchester!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Wildix and Puzzel systems. Familiarise yourself with common VoIP issues and troubleshooting techniques. Being able to discuss specific scenarios or past experiences will show that you're not just knowledgeable but also practical.
✨Show Off Your Communication Skills
Since this role involves a lot of technical support, practice explaining complex concepts in simple terms. You might be asked to demonstrate how you would communicate with a non-technical client, so think about how you can convey your expertise clearly and effectively.
✨Prepare for Escalation Scenarios
Think about times you've had to manage escalations in the past. Be ready to share examples of how you handled difficult situations, what steps you took, and the outcomes. This will highlight your analytical skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
