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For Companies At a Glance
- Tasks: Manage customer accounts, drive sales conversations, and maximise client satisfaction.
- Company: Join a fast-growing tech company valued at £1bn with 1,300+ employees.
- Benefits: Earn a competitive salary plus commission, with perks and regular team socials.
- Why this job: Turn relationships into revenue while helping customers succeed with technology.
- Qualifications: Strong relationship-building skills and a consultative sales mindset.
- Other info: Fast career progression opportunities and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Customer Engagement Executive | Grow Customer Accounts & Earn Commission
£25k Base + Commission (OTE £40k+) | Customer Success Meets Sales
Turn strong customer relationships into revenue growth.
About Focus Group
We’re powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We’re one of the UK’s fastest-growing tech companies, and our customers are at the heart of everything we do.
Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term.
The Role: Customer Success Meets Sales
As a Customer Engagement Executive, you’ll manage a portfolio of existing customers, helping them get more value from our services while identifying opportunities to grow their accounts.
Your day-to-day:
- Conducting regular strategic business reviews to uncover expansion opportunities
- Understanding each customer’s business needs and challenges
- Proactively driving sales conversations and revenue opportunities with your account portfolio
- Pursuing relevant products and upgrades from our full technology stack
- Maintaining strong relationships to improve retention and satisfaction
- Identifying referral opportunities to help customers grow their own network
- Managing your sales pipeline and customer interactions in our CRM
This is a desk-based role focused on relationship building and driving revenue through consultative selling to existing customers.
Real Success Stories from Our Team
- From Entry-Level to Six Figures: Team members have progressed from customer-facing & engagement roles to Business Development Manager positions earning £60-80k+ within 18-24 months
- Our culture rewards performance, consistent achievers are promoted quickly
- Fast Movers: Multiple colleagues have earned promotions within their first year by exceeding targets and demonstrating sales capability
- Clear pathway from Customer Engagement Executive → Key Accounts → BDM
- Award Winners: Several team members nominated for National Sales Awards after demonstrating exceptional customer growth and revenue generation
- Regular recognition for top performers through incentives, bonuses, and company-wide celebrations
Who We’re Looking For
- Relationship builder – You genuinely care about customer success and build trust naturally
- Consultative approach – You listen first, then recommend solutions that help
- Sales mindset – You spot opportunities and aren’t afraid to ask for the business
- Highly organised – Managing multiple accounts and follow-ups doesn’t phase you
- Problem solver – You turn customer concerns into opportunities to add more value
- Target-driven – You’re motivated by KPIs and personal achievement
- Professional communicator – Excellent phone presence and persuasive communication
What You’ll Earn
- Base salary: £25k
- Commission: Earn on every upsell, cross-sell, and referral conversion
- Realistic OTE: £40k in first year
- Top performers: £50k+
- Plus: Company pension, wellbeing support, perks platform with discounts, and regular team socials
What We Offer
- Comprehensive product training on our full technology stack
- Supportive team environment with experienced mentors
- Regular team socials and company events
- Clear progression pathways
- Inclusive culture where everyone belongs
Our Values
- Respect - Treat colleagues and customers with respect
- Integrity - Uphold the highest standards of honesty and fairness
- Teamwork - Engage and collaborate with colleagues and partners
- Ambition - Determination to be the best that we can be
Don’t let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We’re a fast-paced and growing environment, and if you’re excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don’t tick every box.
Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.
Sales Account Executive in Southend-on-Sea employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Account Executive in Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to discuss how your skills can directly benefit their customer engagement goals. Highlight your consultative approach and how you can turn customer relationships into revenue growth.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Focus Group.
We think you need these skills to ace Sales Account Executive in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and sales shine through. We want to see that you genuinely care about helping customers grow and succeed with our services.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the role. Mention specific examples of how you've built relationships and driven sales in previous positions – we love a good success story!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Focus Group
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their services and how they help businesses grow. This will allow you to speak confidently about how you can enhance customer relationships and drive revenue.
✨Showcase Your Sales Mindset
Prepare examples of how you've identified sales opportunities in past roles. Be ready to discuss your approach to consultative selling and how you’ve successfully turned customer needs into upsell or cross-sell opportunities.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you turned a customer concern into a valuable opportunity. Highlight your ability to listen, understand challenges, and provide tailored solutions that benefit both the customer and the company.
✨Be Organised and Target-Driven
Show that you can manage multiple accounts effectively. Discuss your strategies for keeping track of follow-ups and maintaining strong relationships. Mention any KPIs you've met or exceeded in previous roles to demonstrate your target-driven nature.
