Head of Managed Service Operations in Somerset

Head of Managed Service Operations Focus Group | Hybrid: Shoreham-by-Sea | £75,000 About Focus Group Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we’re committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organization ready to redefine what world-class technical support means in today\’s rapidly evolving technology landscape. About the Opportunity We\’re seeking an exceptional leader to evolve our managed service operations into a world-class technical excellence engine that drives customer success. You\’ll transform multi-tiered support operations into a competitive advantage through specialised expertise, dedicated customer focus, and innovative service methodologies that set new industry benchmarks. What You\’ll Do Strategic Leadership Lead the evolution of our managed service operations, positioning Focus Group as the premier provider in our markets Pioneer service-by-design methodologies and ITIL framework adoption that optimize resolution efficiency while elevating customer experience Drive P