At a Glance
- Tasks: Provide top-notch technical support and troubleshoot a variety of IT issues.
- Company: Join Focus Group, a rapidly growing tech services company with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic environment with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a team that values your contributions and makes a real impact.
- Qualifications: Experience in IT support, especially with Microsoft 365 and troubleshooting skills.
The predicted salary is between 31500 - 38500 £ per year.
Fixed Term Contract ending 31st March 2026
Based in Shoreham By Sea - hybrid working
About Focus Group
Focus Group is a £300m-revenue technology services company backed by Hg Capital, supporting over 30,000 SME customers across the UK with their essential business technology. Following our $1bn valuation in 2024, we're scaling fast — and the people behind our technology are central to everything we do.
The role
We're looking for an experienced IT Technical Support Analyst to join us on a fixed term basis through to October 2026. Based full-time at our Shoreham office, you'll be joining a strong team of support engineers who are at the heart of delivering technical excellence for our many customers across the UK. Whether it's a tricky desktop issue or a more complex infrastructure problem, you'll bring sharp troubleshooting instincts and the know-how to see it through to resolution.
What you'll be doing
- You'll handle a broad mix of 1st and 2nd line support requests — diagnosing, troubleshooting, and resolving issues across desktop hardware and software, Microsoft 365, Intune, Azure Virtual Desktop (AVD), and a range of other modern workplace technologies.
- You'll be methodical, user-focused, and able to communicate clearly with people at all levels of technical confidence.
What we're looking for
- Solid, hands-on experience in a similar IT support role, with a strong track record of resolving issues efficiently and professionally.
- Extensive experience supporting desktop and end-user technologies.
- Strong working knowledge of Microsoft 365, Intune, and Azure Virtual Desktop (AVD).
- Excellent troubleshooting skills — you can diagnose root causes, not just apply quick fixes.
- The ability to manage your own workload and prioritise effectively in a busy environment.
- A calm, helpful approach and a genuine desire to deliver great service.
Why Focus Group?
We're ambitious, growing, and invested in our people. You'll join a team that genuinely collaborates, values doing the right thing, and takes pride in the service it delivers. Even as a fixed term hire, you'll be part of something meaningful — contributing to a business that's redefining managed technology services for thousands of customers across the UK.
Let's connect. Let's grow.
Technical Support Advisor- 1st Line - Fixed term contract in Shoreham-by-Sea employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
