Focus Group is seeking an experienced Service Desk Team Leader to captivate the Operations team and drive excellent customer outcomes. You will coach, develop and lead a team of engineers while ensuring service levels remain high and customer satisfaction improves.
Reporting to the Service Desk Manager, you will handle day-to-day leadership, escalations, and performance reviews in a hybrid Shoreham-by-Sea work setting, contributing to ongoing service improvements.
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Service Desk Team Leader — Hybrid, Coaching & Growth in Shoreham-by-Sea employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
