Focus Group in the United Kingdom is seeking a Technical Support Advisor (2nd Line) to join a hybrid team in Shoreham-by-Sea. The role involves owning escalated incidents across Microsoft 365, Windows Server, networking and wireless technologies, from initial diagnosis through resolution.
You will work with customer IT teams, Focus Group engineers and suppliers to investigate complex issues, deliver robust handovers, and contribute to continuous service improvement while maintaining strong case
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Senior 2nd Line Tech Support Engineer – Hybrid in Shoreham-by-Sea employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
