Focus Group is hiring a 2nd Line IT Technical Support Advisor to work 12-hour shifts on a 4-on/4-off rotating schedule, from 7:00am to 7:00pm. This fully remote UK role includes handling second-line queries, advanced troubleshooting and customer communication to ensure timely resolutions.
You will diagnose issues, escalate where needed, and maintain SLAs while contributing to a high-quality customer experience. Flexible scheduling and shift allowances apply.
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Remote 2nd Line IT Support Advisor (4 On/4 Off) in Shoreham-by-Sea employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
