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For Companies At a Glance
- Tasks: Build relationships with customers and drive sales growth through consultative selling.
- Company: Join one of the UK's fastest-growing tech companies with a £1bn valuation.
- Benefits: Earn a competitive salary plus commission, with perks and wellbeing support.
- Other info: Dynamic team environment with clear progression pathways and regular socials.
- Why this job: Make a real impact by helping customers succeed and grow their businesses.
- Qualifications: Strong relationship-building skills and a consultative sales mindset.
The predicted salary is between 25000 - 35000 £ per year.
Customer Engagement Executive | Retain & Grow Our Customer Base
£25k Base + Commission | Account Management & Business Development
Love building relationships and helping customers succeed? Turn customer engagement into sales growth.
About Focus Group
We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do.
Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term.
The Role: Customer Success Meets Sales
As a Customer Engagement Executive, you'll be the day-to-day contact for our existing customers. This isn't cold calling – you'll work with warm, established accounts, ensuring they get maximum value from our services while identifying opportunities to grow their account.
Your day-to-day:
- Conducting regular strategic business reviews to uncover expansion opportunities
- Understanding each customer's business needs and challenges
- Proactively driving sales conversations and revenue opportunities with your account portfolio
- Pursuing relevant products and upgrades from our full technology stack
- Maintaining strong relationships to improve retention and satisfaction
- Identifying referral opportunities to help customers grow their own network
- Managing your sales pipeline and customer interactions in our CRM
This is a desk-based role focused on relationship building and driving revenue through consultative selling to existing customers.
Who We're Looking For
- Relationship builder – You genuinely care about customer success and build trust naturally
- Consultative approach – You listen first, then recommend solutions that help
- Sales mindset – You spot opportunities and aren't afraid to ask for the business
- Highly organised – Managing multiple accounts and follow-ups doesn't phase you
- Problem solver – You turn customer concerns into opportunities to add more value
- Target-driven – You're motivated by KPIs and personal achievement
- Professional communicator – Excellent phone presence and persuasive communication
What You'll Earn
- Base salary: £25k
- Commission: Earn on every upsell, cross-sell, and referral conversion
- Realistic OTE: £35k in first year
- Top performers: £40k+
- Plus: Company pension, wellbeing support, perks platform with discounts, and regular team socials
What We Offer
- Comprehensive product training on our full technology stack
- Supportive team environment with experienced mentors
- Regular team socials and company events
- Clear progression pathways
- Inclusive culture where everyone belongs
Essential Skills
- Ability to build rapport and curious to ask questions over the phone
- Comfortable with technology and learning new products
- Motivated and Ambitious
- Persistent and Resilient
- Ability to manage multiple priorities and meet deadlines
Our Values
- Respect - Treat colleagues and customers with respect
- Integrity - Uphold the highest standards of honesty and fairness
- Teamwork - Engage and collaborate with colleagues and partners
- Ambition - Determination to be the best that we can be
Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.
Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.
Master - South Customer Engagement Executive in Shoreham-by-Sea employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Master - South Customer Engagement Executive in Shoreham-by-Sea
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in helping their customers succeed.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your relationship-building skills and consultative approach. Role-playing with a friend can help you feel more confident when it comes to those all-important phone calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships before you even apply can give you an edge and show your commitment to the role.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it's an interview or a networking chat, send a quick thank-you note. It shows professionalism and keeps you top of mind for the hiring team.
We think you need these skills to ace Master - South Customer Engagement Executive in Shoreham-by-Sea
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer engagement! Share examples of how you've built relationships and helped customers succeed in the past. We love to see that passion shine through.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We want to know how you can specifically contribute to our Customer Engagement team, so don’t hold back!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your personality comes through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Focus Group
✨Know Your Customer
Before the interview, research the company and its existing customer base. Understand their services and how they help customers succeed. This will allow you to speak confidently about how you can enhance customer engagement and drive sales growth.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Be ready to discuss your consultative approach and how you listen to customer needs before recommending solutions. This is key for a role focused on customer success.
✨Demonstrate Your Sales Mindset
Think of specific instances where you've identified opportunities to upsell or cross-sell. Highlight your ability to spot these chances and how you’ve turned customer concerns into sales opportunities. This will show that you're not just about maintaining relationships but also driving revenue.
✨Be Organised and Target-Driven
Come prepared with a plan on how you manage multiple accounts and follow-ups. Discuss your strategies for staying organised and meeting deadlines, as well as how you stay motivated by KPIs. This will demonstrate your ability to thrive in a fast-paced environment.