At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshooting desktop and software issues.
- Company: Focus Group, a rapidly growing tech services company with a strong team culture.
- Benefits: Competitive salary up to £40,000, supportive work environment, and career development opportunities.
- Other info: Be part of a meaningful journey in redefining managed technology services.
- Why this job: Join a dynamic team making a real impact in the tech industry.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, Intune, and Azure Virtual Desktop.
The predicted salary is between 40000 - 40000 £ per year.
Focus Group is a £300m-revenue technology services company backed by Hg Capital, supporting over 30,000 SME customers across the UK with their essential business technology. Following our $1bn valuation in 2024, we're scaling fast — and the people behind our technology are central to everything we do.
We're looking for an experienced IT Technical Support Analyst to join us on a fixed term basis through to October 2026. Based full-time at our Shoreham office, you'll be joining a strong team of support engineers who are at the heart of delivering technical excellence for our many customers across the UK. Whether it's a tricky desktop issue or a more complex infrastructure problem, you'll bring sharp troubleshooting instincts and the know-how to see it through to resolution.
What you’ll be doing:
- You’ll handle a broad mix of 1st and 2nd line support requests — diagnosing, troubleshooting, and resolving issues across desktop hardware and software, Microsoft 365, Intune, Azure Virtual Desktop (AVD), and a range of other modern workplace technologies.
- You’ll be methodical, user‑focused, and able to communicate clearly with people at all levels of technical confidence.
What we’re looking for:
- You’ll need solid, hands‑on experience in a similar IT support role, with a strong track record of resolving issues efficiently and professionally.
- Extensive experience supporting desktop and end‑user technologies.
- Strong working knowledge of Microsoft 365, Intune, and Azure Virtual Desktop (AVD).
- Excellent troubleshooting skills — you can diagnose root causes, not just apply quick fixes.
- The ability to manage your own workload and prioritise effectively in a busy environment.
- A calm, helpful approach and a genuine desire to deliver great service.
Why Focus Group?
We're ambitious, growing, and invested in our people. You’ll join a team that genuinely collaborates, values doing the right thing, and takes pride in the service it delivers. Even as a fixed term hire, you’ll be part of something meaningful — contributing to a business that’s redefining managed technology services for thousands of customers across the UK.
IT Technical Support Analyst (1st/2nd Line) - FTC- Remote in Shoreham-by-Sea employer: Focus Group
Focus Group is an exceptional employer that prioritises employee growth and development within the dynamic field of cyber security. With a remote-first work culture, employees enjoy flexibility while being part of a supportive team that values innovation and collaboration. The company offers competitive salaries and a commitment to investing in its workforce, making it an ideal place for professionals seeking meaningful and rewarding careers.
