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- Tasks: Provide 1st and 2nd line IT support and troubleshoot desktop issues.
- Company: Focus Group, a dynamic tech company in Shoreham-by-Sea.
- Benefits: Salary up to £40,000 with opportunities for growth.
- Other info: Fixed term contract until October 2026 with a user-focused approach.
- Why this job: Join a team where your tech skills make a real difference.
- Qualifications: Experience in IT support and strong troubleshooting abilities.
The predicted salary is between 40000 - 40000 £ per year.
Focus Group is seeking an IT Technical Support Analyst for a fixed term contract ending in October 2026 based in Shoreham-by-Sea. The role involves providing 1st and 2nd line support and troubleshooting issues related to desktop hardware, software, Microsoft 365, Intune, and Azure Virtual Desktop.
The ideal candidate will have extensive experience in IT support, excellent troubleshooting skills, and a user-focused approach.
This position offers a salary of up to £40,000.
IT Support Analyst (1st/2nd Line) – M365/AVD Expert in Shoreham-by-Sea employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (1st/2nd Line) – M365/AVD Expert in Shoreham-by-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft 365 or Azure Virtual Desktop. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've tackled tricky IT issues in the past, especially with desktop hardware and software.
✨Tip Number 3
Tailor your approach! Make sure to highlight your user-focused mindset in conversations. Employers love candidates who can empathise with users and provide top-notch support, so let that shine through!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the IT Support Analyst. Plus, it shows you're serious about joining our team, which is always a bonus!
We think you need these skills to ace IT Support Analyst (1st/2nd Line) – M365/AVD Expert in Shoreham-by-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop hardware, software, and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Analyst role. Share specific examples of how you've tackled similar challenges in the past.
Showcase Your User-Focused Approach: In your application, emphasise your user-focused approach to IT support. We love candidates who can demonstrate empathy and understanding when resolving issues for users, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Azure Virtual Desktop. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the tools but can also apply your knowledge effectively.
✨Showcase Your User-Focused Approach
Since the role requires a user-focused mindset, think of examples where you’ve gone above and beyond to help users. Prepare to share stories that highlight your communication skills and ability to empathise with users’ frustrations. This will demonstrate that you understand the importance of customer service in IT support.
✨Practice Common Interview Questions
Anticipate questions related to both technical skills and soft skills. For instance, be prepared to explain how you would handle a difficult user or a high-pressure situation. Practising these responses will help you feel more confident and articulate during the interview.
✨Research Focus Group
Take some time to learn about Focus Group and their values. Understanding their mission and how they operate will allow you to tailor your answers to align with their culture. It also shows that you’re genuinely interested in the company and the role, which can set you apart from other candidates.