Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support with a focus on customer service.
- Company: Focus Group, a collaborative tech company in Shoreham-by-Sea.
- Benefits: Competitive salary up to £40,000 and a supportive work environment.
- Other info: Fixed-term contract until October 2026 with great career prospects.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Experience in IT support, especially with Microsoft 365, Intune, and Azure.
The predicted salary is between 40000 - 40000 £ per year.
Focus Group, located in Shoreham-by-Sea, is seeking an IT Technical Support Analyst for a fixed-term contract until October 2026. The role involves providing 1st and 2nd line support for desktop and other technologies, with a focus on excellent customer service.
Suitable candidates will have solid experience in IT support, particularly with Microsoft 365, Intune, and Azure Virtual Desktop.
The position offers a competitive salary of up to £40,000 and the opportunity to work in a collaborative environment.
IT Support Analyst (1st/2nd Line) – Fixed-Term in Shoreham-by-Sea employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (1st/2nd Line) – Fixed-Term in Shoreham-by-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Focus Group or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, Intune, and Azure Virtual Desktop. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your customer service skills! Since this role focuses on excellent customer service, think of examples from your past experiences where you went above and beyond to help someone. We want to hear those stories!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Support Analyst (1st/2nd Line) – Fixed-Term in Shoreham-by-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Intune, and Azure Virtual Desktop. We want to see how your skills match the role, so don’t be shy about showcasing your IT support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Customer Service Skills: Since this role focuses on excellent customer service, make sure to include examples of how you've gone above and beyond for users in your previous roles. We want to know how you handle tricky situations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Azure Virtual Desktop. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered.
✨Show Off Your Customer Service Skills
Since the role emphasises excellent customer service, prepare examples of how you've successfully handled difficult situations or provided exceptional support in the past. This will demonstrate your ability to communicate effectively and empathise with users.
✨Research the Company Culture
Take some time to learn about Focus Group and their work environment. Understanding their values and team dynamics can help you tailor your responses and show that you're a great fit for their collaborative atmosphere.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team structure, and future projects. This not only shows your interest but also helps you gauge if the company aligns with your career goals.