At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for our team.
- Company: Join Focus Group, a fast-growing tech provider with a unicorn status.
- Benefits: Enjoy 24 days holiday, paid volunteering, and career development opportunities.
- Other info: Dynamic work culture with regular events and a focus on personal growth.
- Why this job: Be part of a collaborative team making a real impact in tech support.
- Qualifications: Experience in IT support, strong troubleshooting, and communication skills.
The predicted salary is between 25000 - 27000 € per year.
We’re Hiring – Internal Support Engineer 1st/2nd Line
Salary – Up to £27,000 (DOE)
Location – Shoreham-by-Sea
Support our success as a 1st/2nd Line Internal Support Engineer at Focus Group.
Who we are
At Focus Group, we’ve been connecting businesses with brilliant technology since 2003. Today, we support over 30,000 customers across the UK and are proud to be one of the UK’s fastest-growing tech providers — recently joining the exclusive list of privately owned ‘unicorn’ businesses with a $1bn valuation.
What we’re looking for
We’re looking for a confident and capable high 1st/2nd Line Internal Support Engineer to deliver outstanding IT support to our colleagues. You’ll be someone who loves problem-solving, thrives in a collaborative environment, and is happy working through tickets both independently and alongside a wider team.
- Experienced in IT support, ideally in a managed services or helpdesk environment
- Strong on both technical troubleshooting and clear communication
- Organised, proactive, and capable of prioritising your workload effectively
- Approachable and reliable, with a strong sense of accountability
- Always looking for ways to improve and deliver top-class service
What’s in it for you?
- Generous leave – 24 days’ holiday plus bank holidays and a day off for your birthday
- Give back – Paid volunteering days to support causes close to your heart
- Referral rewards – Earn extra by helping us grow our team through referrals
- Sociable culture – Regular events, socials, and celebrations throughout the year
- Career development – Be part of a growing internal IT team with opportunities to grow your skill set
What will you do?
As a 2nd Line Internal Support Engineer, you’ll provide both remote and on-site technical support to our people across the business, ensuring IT issues are resolved quickly and effectively within agreed SLAs.
Your key responsibilities will include:
- Managing and resolving 2nd line support tickets from the internal helpdesk
- Collaborating with 1st line support and senior engineers to resolve escalated issues
- Providing clear, friendly support via phone, remote access, and face-to-face where required
- Maintaining detailed records and documentation in the helpdesk system
- Supporting desktop and server environments including Windows, Office 365, Exchange, and more
- Working with network infrastructure including firewalls, routers, switches, VPNs, and VLANs
- Assisting with virtualisation platforms (Hyper-V, VMware, etc.) and backup solutions
- Supporting users across Windows, and occasionally Mac OS X, Linux, or Android
What you’ll need
- Experience supporting Windows Server and Desktop OS, Exchange, Office 365
- Working knowledge of networking (firewalls, routers, switches, VPNs, VLANs)
- Understanding of virtualisation technologies (Hyper-V, VMware, etc.)
- Strong communication skills and excellent telephone manner
- Great time management and organisational skills
- Ability to problem solve and think on your feet
Nice to have
- Familiarity with Mac OS X, Linux, Android
- Knowledge of backup tools: Veeam, Symantec, Attix, StorageCraft
- Experience with Cisco networking equipment
- Experience with SQL, VoIP, SANs
- Exposure to cloud platforms including advanced Office 365 tools
Why join Focus Group?
At Focus Group, we value individuality, encourage innovation, and work hard to create an environment where people thrive. If you’re ready to be part of a team that’s collaborative, ambitious, and making a real difference — this is your opportunity.
We’re committed to creating an inclusive and supportive environment for all. If you need any help with your application or require reasonable adjustments, just let us know. We’re here to support you every step of the way.
Ready to level up your support career? Apply now and be part of something brilliant.
Internal Support Engineer 2nd Line in Shoreham-by-Sea employer: Focus Group
At Focus Group, we pride ourselves on being a dynamic and inclusive employer that fosters a collaborative work culture in the heart of Shoreham-by-Sea. With generous benefits such as 24 days of holiday, paid volunteering days, and ample opportunities for career development, we empower our employees to grow their skills while contributing to our mission of delivering exceptional IT support. Join us and be part of a thriving team that values innovation and individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Support Engineer 2nd Line in Shoreham-by-Sea
✨Tip Number 1
Network like a pro! Reach out to current employees at Focus Group on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows Server, Office 365, and networking. Show them you’re the problem-solver they need!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being approachable and having great communication is key for this role. Think of examples where you’ve helped colleagues or resolved issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Focus Group family.
We think you need these skills to ace Internal Support Engineer 2nd Line in Shoreham-by-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially in managed services or helpdesk environments, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how you thrive in collaborative environments. Share specific examples of problem-solving and communication skills that align with what we’re looking for.
Showcase Your Technical Skills:Don’t forget to mention your experience with Windows Server, Office 365, and networking technologies. We want to see how your technical troubleshooting abilities can contribute to our team’s success!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Office 365, and networking basics. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your problem-solving skills.
✨Show Off Your Communication Skills
Since clear communication is key for this role, practice explaining complex technical issues in simple terms. You might even want to role-play with a friend to get comfortable with how you present your thoughts during the interview.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed your workload effectively in previous roles. Discuss any tools or methods you use to keep track of support tickets and prioritise tasks, as this will highlight your proactive approach.
✨Be Ready to Collaborate
Focus Group values teamwork, so think of instances where you've worked closely with others to resolve issues. Be prepared to share how you handle escalations and collaborate with both 1st line support and senior engineers.
