Focus Group in Shoreham-by-Sea is seeking an experienced IT Service Desk Team Leader to join our Operations team, reporting to the Service Desk Manager. This hybrid role aims to deliver an exceptional support experience and lead a team of Service Desk Engineers to meet service level agreements.
You will coach and develop the team, manage workloads and leave, and drive improvements in incident handling, escalation, and customer outcomes in a fast-paced environment.
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Hybrid Service Desk Team Leader - Lead & Elevate Support in Shoreham-by-Sea employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
