Focus Group in Shoreham-by-Sea is hiring a Call Handler on a fixed-term basis until 25 December 2026. The role sits in the Service Desk within Service Operations, offering £25,000 per year and hands-on experience in a busy, growing tech services company.
You will handle customer calls, log issues, diagnose, escalate when needed, and log cases with accuracy while meeting SLAs and maintaining high service standards.
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Hybrid Call Handler: Service Desk Specialist in Shoreham-by-Sea employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
