Focus Group is recruiting a Technical Support Adviser (1st Line Telco) to join the Service Operations team in Shoreham-by-Sea. This permanent role handles queries across phone, email, portal and live chat, diagnosing and resolving issues and escalating when needed.
The role emphasises customer service excellence, adherence to SLAs, and collaboration with the Product Services team. Benefits include hybrid working options, a strong learning environment, and a focus on quality processes.
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Hybrid 1st Line Tech Support Advisor in Shoreham-by-Sea employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
