Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and innovate managed service operations to enhance customer success and technical excellence.
- Company: Focus Group, a rapidly growing tech services company with a £300m revenue.
- Benefits: Competitive salary of £75,000, hybrid work model, and opportunities for professional growth.
- Why this job: Shape the future of managed services and make a real impact in a dynamic environment.
- Qualifications: Proven leadership in managed services and experience with large-scale operations.
- Other info: Join a culture of continuous improvement and innovation in technology services.
The predicted salary is between 60000 - 84000 £ per year.
Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we’re committed to setting new industry standards in managed service excellence.
We’re seeking an exceptional leader to evolve our managed service operations into a world-class technical excellence engine that drives customer success. You’ll transform multi-tiered support operations into a competitive advantage through specialised expertise, dedicated customer focus, and innovative service methodologies that set new industry benchmarks.
What You’ll Do- Strategic Leadership
- Lead the evolution of our managed service operations, positioning Focus Group as the premier provider in our markets.
- Pioneer service-by-design methodologies and ITIL framework adoption that optimize resolution efficiency while elevating customer experience.
- Drive P&L accountability for Managed Service Operations, balancing contract profitability with strategic investment in technical capabilities.
- Customer Excellence
- Architect dedicated customer desk strategies and sector specialization approaches that deliver differentiated technical value.
- Transform technical challenges into customer success opportunities through proactive churn risk identification and remediation.
- Achieve measurable improvements in customer satisfaction and retention through technical service excellence.
- Operational Innovation
- Lead our largest growing area: providing managed service wraps around multiple Focus portfolio offerings to maximize customer value.
- Support technical innovation frameworks leveraging emerging technologies to enhance service capabilities.
- Drive technical integration strategies for strategic acquisitions, ensuring seamless service expansion.
- Team Development
- Build world-class technical teams through skills development, succession planning, and performance management.
- Partner strategically with Infrastructure and Proactive Services leadership for seamless delivery and compliance excellence.
- Foster a culture of continuous improvement and individual excellence across the organization.
- Industry Leadership
- Recognized thought leader in managed services transformation with demonstrated industry influence through sector contribution.
- Deep market knowledge with proven ability to position organizations competitively through industry-leading service methodologies that complement product strategy and go-to-market approaches.
- Operational Excellence at Scale
- Substantial experience leading large-scale service operations functions (~100+ team members) with demonstrable ROI on strategic goals, optimization, and automation initiatives.
- Proven track record managing ~15k+ monthly case volumes with consistent SLA achievement and enterprise-level workforce optimization expertise.
- Significant focus on self-service capabilities and automation to drive efficiency.
- Transformational Mindset
- Cross-industry experience bringing disruptive improvement practices that challenge established processes and drive breakthrough performance.
- Proven ability to lead technical transformation initiatives across large service delivery organizations.
- Track record of implementing ITIL frameworks and advanced service methodologies with measurable operational improvements.
- Technical & Commercial Acumen
- Deep understanding of multi-tiered technical support environments, escalation management, and service optimization.
- Strong commercial focus balancing technical investment decisions with profitability and customer success outcomes.
- Advanced analytics capabilities to interpret performance data and implement optimization strategies.
- Relationship & Communication Excellence
- Exceptional ability to build strategic customer relationships through technical excellence and proactive service delivery.
- Advanced stakeholder management skills translating technical complexity into business value for customers and executive leadership.
- Proven change leadership capabilities driving adoption across complex organizations.
Join an organization committed to technical excellence, customer success, and continuous innovation. This role offers the opportunity to shape the future of managed services delivery, lead transformational change, and make a lasting impact on both our business and the customers we serve.
Ready to transform managed services operations? Apply to learn more about this exceptional leadership opportunity.
Head of Managed Service Operations in Shoreham-by-Sea employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Managed Service Operations in Shoreham-by-Sea
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around customer excellence and operational innovation.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've built and developed teams in the past. Focus Group is looking for someone who can foster a culture of continuous improvement, so share your success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Focus Group family.
We think you need these skills to ace Head of Managed Service Operations in Shoreham-by-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Managed Service Operations role. Highlight your leadership experience and any relevant achievements in managed services to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming managed service operations and how your vision aligns with our goals at Focus Group.
Showcase Your Achievements: Quantify your successes! Whether it's improving customer satisfaction or leading large teams, use numbers to demonstrate your impact. We love seeing how you've driven results in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Focus Group
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and methodologies in managed services. Brush up on ITIL frameworks and be ready to discuss how you've implemented them in past roles. This shows you’re not just familiar with the theory but can apply it effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large teams and driving operational excellence. Think about specific challenges you’ve faced and how you turned them into opportunities for growth. This will demonstrate your transformational mindset and ability to lead change.
✨Customer-Centric Mindset
Be ready to discuss how you’ve improved customer satisfaction and retention in previous roles. Share specific strategies you’ve used to identify churn risks and how you’ve transformed technical challenges into success stories for customers.
✨Engage with Questions
Prepare insightful questions about Focus Group’s current operations and future goals. This not only shows your interest in the role but also your strategic thinking. Ask about their approach to integrating emerging technologies or how they measure success in customer service excellence.
