At a Glance
- Tasks: Lead customer service delivery and ensure top-notch ICT services for key accounts.
- Company: Focus Group, a leader in customer-centric service solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on delivering excellence in service.
- Why this job: Make a real difference in customer experience and drive continuous improvement.
- Qualifications: Strong customer relationship skills and experience in service governance.
The predicted salary is between 40000 - 50000 £ per year.
Focus Group is seeking a Service Delivery Specialist in the UK to act as the primary point of contact for selected customer accounts, ensuring ICT services are delivered consistently, professionally, and in line with agreed service levels.
You will combine strong customer relationship management with proactive service governance, driving continuous improvement and a high quality customer experience throughout the service lifecycle.
Customer-Centric Service Delivery Lead (Hybrid) in Shoreham-by-Sea employer: Focus Group
Focus Group is an exceptional employer that prioritises employee growth and development within the dynamic field of cyber security. With a remote-first work culture, employees enjoy flexibility while being part of a supportive team that values innovation and collaboration. The company offers competitive salaries and a commitment to investing in its workforce, making it an ideal place for professionals seeking meaningful and rewarding careers.
