At a Glance
- Tasks: Manage customer payments, resolve billing queries, and build strong relationships.
- Company: Join a rapidly growing tech company with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Fast-paced environment with a commitment to customer service excellence.
- Why this job: Be part of a dynamic team transforming financial operations in tech.
- Qualifications: Experience in credit control and excellent communication skills.
The predicted salary is between 30000 - 33000 £ per year.
Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence.
The role of Credit Controller is part of our Accounting and Finance team, responsible for the financial management and financial controls that support everything we do as a business. We're looking for a Credit Controller to join the Credit Control team, based at our Shoreham office on a hybrid basis, working closely with the Credit Control Manager in a busy, varied role that puts great customer service at its heart.
You’ll be accountable for driving efficient and effective collections, handling incoming billing queries as they arise, and building strong relationships with customers and colleagues alike. This is a role for a self-starter who’s comfortable taking ownership of cash collection and confident influencing both customers and internal teams to get the right outcome.
What you’ll be doing:
- Building rapport with customers and agreeing payment deadlines in line with set time frames
- Identifying and analysing the root causes of collection delays
- Requesting restriction of services where required
- Carrying out reconciliations
- Negotiating payment plans with customers
- Logging customer queries promptly and routing them to the right department
- Answering queries directly wherever possible
- Processing administration and liquidation claims
What we’re looking for:
- Credit control experience
- Excellent communication, customer service and interpersonal skills
- A confident, professional telephone manner
- Strong attention to detail
Credit Controller in Shoreham-by-Sea employer: Focus Group
Focus Group is an exceptional employer that prioritises employee growth and development within the dynamic field of cyber security. With a remote-first work culture, employees enjoy flexibility while being part of a supportive team that values innovation and collaboration. The company offers competitive salaries and a commitment to investing in its workforce, making it an ideal place for professionals seeking meaningful and rewarding careers.
