At a Glance
- Tasks: Deliver exceptional customer support and handle incoming queries with a positive attitude.
- Company: Join Focus Group, one of the UK's fastest-growing tech providers.
- Benefits: Enjoy 24 days holiday, paid volunteering days, and referral rewards.
- Other info: Diverse culture with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 25000 £ per year.
Salary – Up to £25,000
Location – Shoreham-by-Sea
Key Benefits:
- Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
- Give Back: Enjoy paid volunteering days to support causes you care about.
- Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
- Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
About Us:
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
Join our dynamic and fast-paced team as a Call Handler! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a difference, we want you on our team! In this role, you'll be responsible for delivering exceptional customer support to Focus Group customers.
Key Responsibilities:
- Handle incoming customer queries via phone calls.
- Ensure timely responses in accordance with agreed targets and personal performance goals.
- Accurately diagnose and log customer issues.
- Escalate cases, ensuring proper follow up until resolution.
- Maintain and update cases in line with company protocols, ensuring outstanding cases are managed according to established guidelines.
- Ensure cases are escalated to the next support level with sufficient time remaining under the agreed Service Level Agreements (SLAs).
- Adhere to and contribute towards the company’s quality systems and processes, ensuring they are consistently maintained.
- Actively promote best practices and continuous service improvement within the team.
Skills & Experience:
- Strong customer service orientation with excellent telephone manner and communication skills.
- Proven ability to follow processes and build trust with customers through clear and reassuring communication.
- Ability to remain calm and composed during challenging situations, instilling confidence in customers while resolving their issues.
- Quickly gather relevant information, analyse issues, and take timely action to resolve customer queries.
- Goal-oriented, capable of managing multiple tasks and escalations while maintaining high standards of customer service.
- Accurate in numeracy, written communication, and data entry.
Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.
Ready to make a real impact? Apply now!
Call Handler- Rolling contract in Shoreham-by-Sea employer: Focus Group
At Focus Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the picturesque Shoreham-by-Sea. With generous holiday allowances, paid volunteering days, and a strong emphasis on employee growth through social events and referral rewards, we create an environment where our team can thrive both personally and professionally. Join us to be part of a dynamic tech provider that values your contributions and supports your journey towards making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler- Rolling contract in Shoreham-by-Sea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Focus Group. Understand their values, culture, and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling customer queries and give you a chance to refine your communication skills.
✨Tip Number 3
Be ready to showcase your problem-solving skills! During the interview, be prepared to discuss how you've handled challenging situations in the past. Use specific examples to demonstrate your ability to stay calm and resolve issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar.
We think you need these skills to ace Call Handler- Rolling contract in Shoreham-by-Sea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Call Handler role. Highlight your customer service skills and any relevant experience that shows you can thrive in a busy environment. We want to see how you can make a difference!
Show Your Enthusiasm:Let your passion shine through in your application! We love candidates who are excited about the opportunity to join our dynamic team. A little enthusiasm goes a long way in making your application stand out.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Focus Group
✨Know the Company
Before your interview, take some time to research Focus Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Call Handler, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment.
✨Prepare for Scenario Questions
Expect questions that assess how you handle customer queries and challenging situations. Think of examples from your past experiences where you successfully resolved issues or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm and Positivity
During the interview, let your passion for customer service shine through. Smile, maintain eye contact, and express your excitement about the opportunity to join the team. A positive attitude can make a lasting impression!
